Guest Experience Manager

Go2hr; Whistler; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Team‑spirited coworkers

Learning and development opportunities

Rewards program

Staff accommodation

Hotel stay discounts

Complimentary staff meal

Job summary

Westin Whistler is seeking a Guest Service Manager to lead the Front Office team and oversee daily operations from the front desk to bell services. You will coach staff, ensure adherence to Westin and Marriott standards, and drive guest satisfaction through proactive service and team leadership.

The role emphasizes training, cross‑department collaboration, and safety compliance, with a focus on delivering an exceptional guest experience in a busy hotel environment.

Qualifications

• Front office leadership experience in hospitality environments.
• Strong organizational and planning skills.
• Ability to train and motivate staff and maintain brand standards.

Responsibilities

• Oversee day-to-day Front Office operations including desk, bell, and valet.
• Coach and train Front Office staff; enforce Marriott/Westin service standards.
• Lead safety and compliance initiatives and cross-train with other departments.

Skills

Customer relations

Organization

MS Office Proficiency

Time management

Leadership

Communication

Team collaboration

Education

Diploma/Certificate in Hotel/Restaurant Management

Tools

Galaxy UX

Lightspeed

GXP

MICROS

Job description

Westin Whistler is seeking a Guest Service Manager to lead the Front Office team and oversee daily operations from the front desk to bell services. You will coach staff, ensure adherence to Westin and Marriott standards, and drive guest satisfaction through proactive service and team leadership.

The role emphasizes training, cross‑department collaboration, and safety compliance, with a focus on delivering an exceptional guest experience in a busy hotel environment.