Guest Experience Manager

MONTANA; London; On-site; CAD 58,000 - 65,000; Full time

Benefits offered by this job

Employee discount

Flexible scheduling

Energetic team

Competitive wages

Growth opportunities

Career advancement

Fun work environment

Job summary

MONTANA in London, Ontario, seeks a Manager of Guest Experience to drive Guests to the restaurant, leverage our scale, and ensure Guests come back. You will hire and lead trained, focused and engaged Associates, to deliver on our promise of the Perfect Guest Experience.

With 3–5 years’ experience in upscale dining, strong leadership and solid business acumen, you will coach teams, manage budgets, and oversee operations to sustain growth and a dynamic, guest-centric environment.

Qualifications

• 3–5 years’ experience as a Manager in upscale dining with similar sales volume.
• Business acumen including budgeting and operating costs.
• Extensive knowledge of restaurant operations and food & beverage.
• Demonstrated ability to motivate and direct others.

Responsibilities

• Lead guest experience and drive guests to the restaurant.
• Hire, train and lead Associates to deliver the Perfect Guest Experience.
• Oversee operations to maintain top-quality service and guest satisfaction.
• Motivate and develop the team to sustain growth and engagement.

Skills

Leadership

Guest experience

Budgeting

Operations

Upselling

Hiring

Team building

Education

Post-secondary education in hospitality or business

Job description

As a Manager of Guest Experience, you will be responsible for driving Guests to the restaurant, leveraging our scale, and ensuring Guests come back. With your superior restaurant experience, solid leadership and proven team building skills, you will also be responsible for hiring and leading trained, focused and engaged Associates, to deliver on our promise of the Perfect Guest Experience.

What we are looking for:

• Minimum 3-5 years’ experience as a Manager in an upscale dining environment with similar sales volume
• Bonus points for Post-secondary education, preferably in hospitality and/or a business related field
• Excellent business acumen, including an understanding of budgets and operating costs
• Extensive knowledge of restaurant operations, including food and beverage
• Excellent understanding of the upscale dining industry
• Demonstrated ability to motivate and direct others

What’s in it for you:

• 20% employee discount dining card valid at participating Recipe brands
• $58,000.00- $65,000.00
• Flexible scheduling
• An energetic and dynamic team
• Competitive wages
• Fun working environment
• Growth and development opportunities within the restaurant
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

Some opportunities may exist with our Franchise partners, which are independently owned and operated.