Guest Experience Manager

Montanas BBQ & Bar; London; On-site; CAD 58,000 - 65,000; Full time

Benefits offered by this job

Employee discount

Flexible scheduling

Competitive wages

Growth opportunities

Career advancement

Energetic team

Job summary

Montanas BBQ & Bar in London, Ontario is seeking a Manager of Guest Experience to drive guest traffic and ensure repeat visits. You will hire and lead Associates, deliver the Perfect Guest Experience, and manage operations with a focus on budgets and costs.

The role emphasizes strong leadership, in-depth knowledge of upscale dining, and the ability to motivate teams in a fast-paced environment. Great growth opportunities and a vibrant team await.

Qualifications

• Minimum 3-5 years’ experience as a Manager in an upscale dining environment with similar sales volume.
• Bonus points for Post-secondary education, preferably in hospitality and/or a business related field.
• Excellent business acumen, including an understanding of budgets and operating costs.
• Extensive knowledge of restaurant operations, including food and beverage.
• Excellent understanding of the upscale dining industry.
• Demonstrated ability to motivate and direct others.

Responsibilities

• Drive Guests to the restaurant and ensure they return.
• Hire and lead trained, focused and engaged Associates to deliver the Perfect Guest Experience.
• Oversee restaurant operations and manage costs to meet financial targets.
• Lead by example to foster a high-energy, guest-focused culture.
• Collaborate with team to maintain a dynamic, fun workplace.

Skills

Leadership

Guest service

Team motivation

Education

Hospitality or business education

Tools

Budgeting

Job description

Montana's is hiring a XXX at our XXX location!
Montana’s is where BBQ-lovers, friends and family alike get together in an energetic gathering place to devour mouth-watering favourites fresh off the grill. We’re looking for friendly, down-to-earth Team Members who are passionate about cooking or serving the best BBQ in Canada and want to have a great time doing it.
As a Manager of Guest Experience, you will be responsible for driving Guests to the restaurant, leveraging our scale, and ensuring Guests come back. With your superior restaurant experience, solid leadership and proven team building skills, you will also be responsible for hiring and leading trained, focused and engaged Associates, to deliver on our promise of the Perfect Guest Experience.

What We Are Looking For

• Minimum 3-5 years’ experience as a Manager in an upscale dining environment with similar sales volume
• Bonus points for Post-secondary education, preferably in hospitality and/or a business related field
• Excellent business acumen, including an understanding of budgets and operating costs
• Extensive knowledge of restaurant operations, including food and beverage
• Excellent understanding of the upscale dining industry
• Demonstrated ability to motivate and direct others

What’s In It For You

• 20% employee discount dining card valid at participating Recipe brands
• $58,000.00- $65,000.00
• Flexible scheduling
• An energetic and dynamic team
• Competitive wages
• Fun working environment
• Growth and development opportunities within the restaurant
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

Some opportunities may exist with our Franchise partners, which are independently owned and operated.
Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.
Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [e-mail]