Guest Experience Host — Warm Seating & Service

Coast Hotels Limited; Victoria; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Career advancement opportunities

Job summary

Coast Victoria Hotel & Marina by APA in Victoria, BC, is seeking a Host to greet guests, seat them, and provide first-class hospitality in our Food & Beverage operations. The role focuses on delivering welcoming, knowledgeable service and supporting smooth dining experiences.

Responsibilities include managing reservations, handling cash and card transactions, maintaining inventory and supplies, and collaborating with colleagues to uphold Coast's quality standards.

Qualifications

• Industry-specific certifications such as FOODSAFE and Serving It Right.
• Professional appearance and attitude.
• Excellent communication, interpersonal, and customer service skills.
• Cash handling experience an asset and ability to multi-task.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Greet guests, make them feel welcome, and handle basic inquiries.
• Seat guests and provide food/beverage knowledge; manage reservations and transactions.
• Adhere to quality standards and hotel policies.
• Monitor guest satisfaction and follow up on requests when possible.
• Ensure safety and security of guests and staff while performing tasks.
• Stock supplies and maintain inventory; collaborate with team.

Skills

Customer service

Cash handling

Multi-tasking

Team player

Attention to detail

Education

FOODSAFE certification

Serving It Right

Job description

Coast Victoria Hotel & Marina by APA in Victoria, BC, is seeking a Host to greet guests, seat them, and provide first-class hospitality in our Food & Beverage operations. The role focuses on delivering welcoming, knowledgeable service and supporting smooth dining experiences.

Responsibilities include managing reservations, handling cash and card transactions, maintaining inventory and supplies, and collaborating with colleagues to uphold Coast's quality standards.