Guest Experience Bell Attendant

Northland Properties; Revelstoke; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Rewards & Recognition

Team rates from 59 per night

Restaurant discounts

Lift pass discounts

Employee events

Career advancement

Dedicated training program

Employee assistance program

Refer a friend or family benefits

Group life insurance

Complimentary stays

RRSP matching

Milestone rewards

Tuition credit program

Job summary

Northland Properties is seeking a guest-focused hospitality team member in Revelstoke to assist with arrivals/departures, greet guests, and coordinate with departments. You’ll help guests with luggage, provide personalized service, and stay informed about local attractions.

You will communicate effectively with guests in person, by phone, and in writing, while maintaining a clean, well-presented public space and supporting other departments as needed.

Qualifications

• Valid Class 5 BC Driver’s License with a clean driver’s abstract (preferred).
• Ability to operate a standard transmission vehicle (preferred).
• Must be eligible to work in Canada - can provide SIN documentation
• Strong customer service experience
• Good working knowledge of hospitality industry principles, methods, practices, and techniques
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Able to effectively communicate both verbally and in writing.
• Ability to stand for long periods, walk frequently and lift/ push heavy luggage

Responsibilities

• Assist with guest arrival and departures including transportation of guest luggage, equipment & belongings.
• Greet and communicate with all guests, providing personalized service in a professional manner.
• Be knowledgeable of community and/or resort attractions and events.
• Work closely and professionally with various departments.
• Maintain a clean and organized work environment.
• Ensure public spaces are well presented.
• Respond to guest inquiries, requests & complaints in a prompt & courteous manner.
• Assist other operating departments & teams as required.
• Effectively and professionally communicate with guests via phone, in person and in writing.
• Delivering items to guest rooms and attending to requests.
• Perform all other duties as assigned or needed.

Skills

Customer service

Communication

Hospitality knowledge

Physical stamina

Job description

Northland Properties is seeking a guest-focused hospitality team member in Revelstoke to assist with arrivals/departures, greet guests, and coordinate with departments. You’ll help guests with luggage, provide personalized service, and stay informed about local attractions.

You will communicate effectively with guests in person, by phone, and in writing, while maintaining a clean, well-presented public space and supporting other departments as needed.