Customer Service Attendant (Sport)

City of Kitchener, ON; Kitchener; On-site; CAD 25,000 - 35,000; Part time

Job summary

City of Kitchener, ON in Cowan Recreation Complex is hiring a frontline Customer Service Attendant for casual part-time hours. The role emphasizes welcoming patrons, handling registrations, rentals, and inquiries, and supporting daily facility operations. Shifts are primarily evenings and weekends.

Be part of a team delivering world-class service in a state-of-the-art recreation centre opening in 2026, with a focus on accessibility and community belonging.

Responsibilities

• Welcome, greet, and assist patrons in person , by phone, and by email.
• Proactively approach visitors to offer friendly assistance and anticipate their needs to deliver world‑class customer experience.
• Uses ActiveNet to provide facility rental information, availability, pricing, and tours to potential users.
• Ensure safe and efficient operation of the Cowan Recreation Centre.
• Provide positive customer service in all aspects of job functions.
• Performs patron program registration functions.
• Process payments using point of sale systems, including cash, debit, and credit transactions.
• Provide information on aquatic and leisure programming, facility rentals, and general use of City facilities.
• Actively resolve customer service concerns and complaints, escalating issues when appropriate.
• Assist customers with wayfinding and general navigation throughout the facility.
• Provide general office assistance as directed by centre staff.
• Provide general facility upkeep.

Job description

Employment Type: Casual Part Time

Hours of Work: 24

Job location: Cowan Recreation Complex

Pay: $21.69 Hourly

Grade/Band: 1

Job Posting Start Date: 10/27/26

Job Posting End Date: 11/3/26

Overview

We’re building something extraordinary for our community and beyond - the Cowan Recreation Centre, a state-of-the‑art destination for sport, fitness, and community connection.
Opening late in 2026, this all‑season, multi‑use recreation complex is designed to meet the diverse needs of the community with a premier lineup of amenities: a large aquatics centre with two stainless steel pools, a FIFA‑sized indoor turf field (divisible into four), a versatile quad gymnasium, an indoor walking track, two dedicated cricket practice nets, and four multi‑purpose rooms for community programs and events.
Designed as an accessible, sustainable, and welcoming gathering place, the Cowan Recreation Centre will support a wide range of users - from families discovering new activities to high performance athletes. With the capacity to welcome more than 500,000 visitors in its first year, the centre will offer diverse recreation options for all ages and abilities. Its tournament ready spaces will also position it as a leading sport tourism destination, attracting provincial and national events and bringing meaningful economic benefits to Kitchener. This is a place where residents and athletes alike can truly connect, compete, and belong.

Contributes to the safe, welcoming, and efficient operation of City of Kitchener sport, aquatic, and recreation facilities. As a frontline customer service team member, this role serves as a first point of contact for patrons, user groups, instructors, and visitors.
Customer Service Attendants support program registration, rentals, admissions, facility operations, and general inquiries, while providing world‑class customer service. Responsible for greeting and assisting residents, creating a welcoming, friendly experience for all visitors to the facility. This position involves shift work, primarily in the evenings and weekends.

Responsibilities

• Welcome, greet, and assist patrons in person , by phone, and by email.
• Proactively approach visitors to offer friendly assistance and anticipate their needs to deliver world‑class customer experience.
• Uses ActiveNet to provide facility rental information, availability, pricing, and tours to potential users.
• Ensure safe and efficient operation of the Cowan Recreation Centre.
• Provide positive customer service in all aspects of job functions.
• Performs patron program registration functions.
• Process payments using point of sale systems, including cash, debit, and credit transactions.
• Provide information on aquatic and leisure programming, facility rentals, and general use of City facilities.
• Actively resolve customer service concerns and complaints, escalating issues when appropriate.
• Assist customers with wayfinding and general navigation throughout the facility.
• Provide general office assistance as directed by centre staff.
• Provide general facility upkeep.