Guest Experience Agent — Front Desk & VIP Service

Springhill Suites Vaughan; Vaughan; On-site; CAD 24,000 - 28,000; Full time

Benefits offered by this job

Discounts on Gym Membership

Discounts on Home and Auto Insurance

Employee Social Events

On-Site Parking

Hotel Discounts at Marriott properties

Job summary

SpringHill Suites Vaughan is hiring a friendly Front Desk Agent to check in guests, process payments, and provide information on hotel services. You will handle reservations, assist with group check-ins, and upsell room features to boost hotel revenue.

The role requires a high school diploma and one year of front desk or guest service experience; fluent English is required, additional languages are a plus; weekend/night shifts may be required.

Qualifications

• High School diploma or equivalent, plus one-year front desk/guest service experience.
• Must speak fluent English. Other languages preferred.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift.
• Answer phones promptly and courteously.
• Upsell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including posting charges, preparing deposits, and counting/securing assigned banks.
• Issue, control, and release guest safe deposit boxes.
• Communicate guest requests or issues to management for follow-up.
• Respond to guest requests and promote hotel services and outlets to increase satisfaction.
• May routinely book guest reservations for individuals and/or groups; manage cancellations and changes.

Skills

Front desk experience

Customer service

English fluency

Education

High School Diploma

Tools

POS system

Job description

SpringHill Suites Vaughan is hiring a friendly Front Desk Agent to check in guests, process payments, and provide information on hotel services. You will handle reservations, assist with group check-ins, and upsell room features to boost hotel revenue.

The role requires a high school diploma and one year of front desk or guest service experience; fluent English is required, additional languages are a plus; weekend/night shifts may be required.