Guest Contact Centre Advisor

Splitsville Entertainment Inc.; Calgary; On-site; CAD 21,000 - 26,000; Part time

Benefits offered by this job

50% off food while working

$1 bowling

Ongoing training and development

In-house management training programs

Mental health support

Job summary

Splitsville Entertainment Inc. is hiring a Guest Contact Centre Advisor in Calgary Creekside. The role handles inbound and outbound calls to sell and advise our bowling experiences while delivering friendly, proactive customer service.

You will answer calls, pursue bookings, meet KPIs, and maintain a clean customer database. The position requires a confident telephone manner and a team player attitude, with shifts from 2pm to 11pm.

Qualifications

• Excellent communication and active listening.
• Professional telephone demeanor and customer orientation.
• Previous sales call centre experience is a plus.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Promote and explain our bowling experiences to customers.
• Build and maintain accurate customer records and databases.
• Achieve KPI and sales targets; follow up on leads.

Skills

Excellent communication

Sales experience

Customer service

Telephone etiquette

Job description

Are you a great communicator? Are you passionate about delivering excellent customer service?

If so, then you just might be the next Guest Contact Centre Advisor to join our Team.

This is a part-time position, working any time from 2pm - 11pm.

The Why…

Join Splitsville as a Guest Contact Centre Advisor and in return you'll get:

• 50% off food when you are working
• $1 bowling
• Ongoing training and development, with the opportunity to fast track your career
• Access to our in-house management training programs
• Mental health support benefits

The What...

Located in out Calgary Creekside location, our busy Guest Contact Centre takes calls from our guests, and we need highly motivated individuals who can work as part of our team to ensure that every call is answered quickly and professionally.

You’ll be selling and advising our bowling experience to both current and potential customers through incoming and outgoing calls. You’ll recognize their needs to generate additional sales and ensure they receive the best offers.

As a Guest Contact Centre Advisor, you’ll need a confident and professional telephone manner and be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets. As a committed team player, you’ll be flexible and dedicated at all times and you’ll ensure the best customer service is delivered to each and every customer.

Here’s some of what you can expect as part of the role…

• Answer incoming calls in a timely and professional manner
• Ensure every call is completed to the required standard
• Work towards achievement of KPI’s and sales targets
• Take a pro-active approach to generating bookings, following up any leads or referrals
• Recognize customer needs to ensure that each customer receives the most up to date package offer
• To build and maintain a clean and accurate database of customer records
• To ensure that every customer who books via the call centre receives confirmation of their booking
• To conduct regular proactive outbound calling using directories and other information sources in order to proactively gain new contacts and to consistently grow the Company’s database.
• To ensure regular communication with both internal stakeholders
• To ensure that all available sales opportunities are maximized in order to achieve the sales targets
• Undertake any relevant training as requested
• Aim to always exceed customers’ expectations on every call

The Who…

The be a successful Guest Contact Centre Advisor, you’ll have:

• Confident and professional telephone manner
• Great relationship building skills
• Passionate about delivering excellent customer service
• Great communicator
• Previous sales call centre experience
• Motivated and enthusiastic
• Ability to work on own initiative
• Target driven
• Ability to problem solve
• Be a committed team player including being flexible and adaptable

This is a part-time position, working any time from 2pm - 11pm.

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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