Team Member

Splitsville Entertainment Inc.; Nanaimo; On-site; CAD 31,000 - 42,000; Full time

Benefits offered by this job

50% off food

$1 bowling

Ongoing training and development

In-house management training programs

Mental health support benefits

Job summary

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, casual dining, arcades, laser tag, and other entertainment options to create a one-of-a-kind guest experience.

We’re hiring a Team Member to deliver friendly guest service across departments, assist with bowling setups, handle inquiries, maintain cleanliness, restock supplies, and participate in our in-house training programs.

Qualifications

• Customer service focus and friendly demeanor.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Teamwork and adaptability across departments.

Responsibilities

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handle guest inquiries.
• Prepare food adhering to recipes and specs.
• Stay aware of promotions, pricing and specials.
• Maintain guest satisfaction with timely service and clean spaces.
• Record lane stop calls and FPS where needed.
• Restock and prep supplies for shift change or close.
• Keep daily operation records and checklists.
• Maintain cleanliness and comply with health and safety policies.
• Be courteous and communicate with shift leaders and managers.
• Perform other duties as required.

Skills

Guest service

Communication

Team player

Multitask

Job description

Are you looking for a fun and fast paced working environment?

Could you help us create lasting memories for our guests by providing an outstanding guest experience?

If so, then look no further!

The Why...

Join Splitsville as a Team Member and in return you'll get:

• 50% off food when you are working
• $1 bowling
• Ongoing training and development, with the opportunity to fast track your career
• Access to our in-house management training programs
• Mental health support benefits

The What...

A Team Member at Splitsville is a dynamic role which means you may be required to work in multiple departments, but if you have a passion for a particular area, we’d like to hear from you!

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handles guest inquiries.
• Prepare great tasting food adhering to all recipes and specifications.
• Be aware of all promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre‑bussing as necessary and responding to guest needs in a timely manner.
• Answer and fix any lane stop calls in a timely and efficient manner while recording FPS.
• Restock and prepare supplies for shift change and or close.
• Maintain record of daily operations as required with communication book and checklists.
• Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
• Adhere to all company policies and procedures including all health and safety policies and procedures.
• Be polite and courteous with guests and fellow team members.
• Communicate with shift leaders and managers.
• Other duties as required.

To be successful you will have:

• A passion for guest service
• Love to bowl
• Friendly, energetic, positive attitude
• Excellent communication and interpersonal skills
• Be a team player
• The ability to multitask; stays calm under pressure.
• Flexible schedule (available days, nights, weekends, holidays)

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.