Team Leader

Splitsville Entertainment Inc.; Nanaimo; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

50% off food when working

$1 bowling

Ongoing training and development

Access to in-house management training

Mental health support benefits

Job summary

Splitsville Entertainment Inc. in Nanaimo is seeking a proactive Team Leader to guide daily operations and deliver WOW guest experiences across the centre.

You'll lead shifts, coach team members, manage guest services, and ensure safety, cleanliness, and efficiency while maintaining Splitsville standards. This hands-on role requires strong communication and flexible scheduling, including evenings and weekends.

Qualifications

• Experience in guest-facing hospitality, entertainment, or leisure environments.
• Strong leadership and communication skills.
• Ability to coach, motivate and develop team members.
• Comfort with multi-tasking and working varied shifts.

Responsibilities

• Lead shifts and support daily operations across departments.
• Deliver friendly guest service in-person and by phone.
• Coach and develop team members; provide real-time feedback.
• Schedule management; monitor attendance and breaks.
• Ensure cleanliness, safety, and adherence to standards.
• Handle guest concerns professionally and resolve issues promptly.

Skills

Leadership

Team supervision

Guest service

Communication

Upselling

Education

Smart Serve (ON)

Serve it Right (BC)

Food Handlers Certificate

Pro Serve (AB)

Serving it Right (BC)

Job description

Are you looking for a fun, fast-paced environment where you can lead a team and create unforgettable guest experiences?

Do you thrive in a hands-on role where no two days are the same?

We’re looking for a Team Leader to join our growing team and help deliver exceptional service across all areas of the centre.

The Why...

Join Splitsville as a Team Leader and in return you'll get:

• 50% off food when you are working
• $1 bowling
• Ongoing training and development, with the opportunity to fast track your career
• Access to our in-house management training programs
• Mental health support benefits

The What...

As a Team Leader, you’ll support the management team in the day-to-day running of the centre during scheduled shifts. As a Team Leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Here’s some of what you can expect as part of the role…

• Lead shifts and support daily operations across all departments
• Deliver exceptional, friendly guest service both in-person and over the phone
• Demonstrate strong leadership by coaching, motivating, and developing team members
• Assign tasks, monitor performance, and provide real-time feedback
• Ensure all areas meet Splitsville standards for cleanliness, presentation, and safety
• Support team scheduling, breaks, and shift transitions
• Handle guest concerns professionally and resolve issues promptly
• Drive sales through upselling, promotions, and team target setting
• Assist in controlling labour and operating costs in line with business needs
• Ensure compliance with company policies, including cash handling and health & safety procedures
• Complete all required checklists, reporting, and shift summaries
• Oversee booking systems and ensure accurate guest data entry
• Coordinate team communication to ensure seamless guest flow and event execution
• Maintain strong knowledge of food, beverage, and service offerings
• Support stock control, inventory management, and audit standards
• Ensure all guest experiences—from parties to casual visits—run smoothly

The Who…

The be a successful Team Leader, you’ll have:

• Previous experience in a guest-facing, hospitality, entertainment, or leisure environments
• Strong communication and leadership skills
• A passion for delivering memorable guest experiences
• Ability to work both independently and as part of a team
• Flexibility to work varied shifts, including evenings and weekends
• Confidence working in a fast-paced environment
• Smart Serve (ON), Serve it Right (SK), Pro Serve (AB), Serving it Right (BC)
• Food Handlers Certificate

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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