Retail Sales Associate

Kasa Kana; Peterborough; On-site; CAD 31,000 - 43,000; Full time

Job summary

Kasa Kana in Peterborough, Ontario is seeking a Retail Sales Associate to greet customers, guide item locations, and provide expert product advice. You will act as a brand ambassador, delivering positive experiences while driving sales and supporting merchandising and promotional activities.

The role requires strong customer service, teamwork, and a proactive attitude. A high school diploma is required, with cannabisCertification preferred.

Qualifications

• Experience in the retail industry preferred.
• High school diploma or GED required.
• Clear criminal record.
• Provincial Cannabis Certification.

Responsibilities

• Greet customers and guide them to items.
• Provide award-winning customer service and build relationships.
• Generate sales and advise on use and care of accessories.
• Participate in merchandising and promotions.
• Maintain high level of customer service and product knowledge.
• Assist with merchandise displays and store maintenance.
• Work with store management to maximize sales and in-store presence.
• Ensure accuracy in transactions and inventory.

Skills

Experience in retail sales

Fast-paced environment

Customer service skills

Team player

Retail sales principles

Relationship building

Verbal and written communication

Self-motivation

Basic mathematical calculations

Independence and collaboration

Integrity and work ethic

Education

High school diploma or GED

Provincial Cannabis Certification

Job description

Job Overview

The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the store. The Retail Sales Associate understands their role as brand ambassador and provides positive brand experiences to all customers. Retail Sales Associates will generate sales, advise customers on the use and care of merchandise, and provide advice concerning specialized products and accessories. This role will participate in merchandising and promotional activities and must always maintain a high level of customer service.

Core Competencies & Requirements

• Experience in retail sales preferred.
• Ability to work in a fast-paced, dynamic environment.
• Excellent customer service skills, interpersonal, organizational, and communication skills.
• Motivated and creative team player.
• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Ability to build and maintain lasting relationships with customers.
• Strong communication skills (verbal & written).
• Self-motivation, with high energy, a positive attitude, and an engaging level of enthusiasm.
• Ability to perform basic mathematical calculations.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Job Duties

• Greet customers and provide guidance on where they may find items within the store.
• Provide award-winning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events.
• Generate sales.
• Advise customers on the use and care of accessories and provide advice concerning specialized products or services.
• Participate in merchandising and promotional activities.
• Maintain a high level of customer service.
• Assist with setting up merchandise displays.
• Work in partnership with store managers and other employees to maximize store sales and in-store presence.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Maintain a high level of product knowledge.
• Maintain a professional appearance, demeanor, and attitude always.
• Performs other duties as required.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

• Experience in the retail industry preferred.
• High school diploma or GED required.
• Clear criminal record.
• Provincial Cannabis Certification.

Working Conditions

• Ability to stand for long periods of time.
• Ability to lift 25 pounds.
• Overtime as required.