GTA Retail Cannabis Store Assistant Manager

Growers Retail Inc.; Toronto; On-site; CAD 48,000 - 65,000; Full time

Job summary

Growers Retail Inc. is seeking a GTA Retail Cannabis Store Assistant Manager to oversee staff, SOPs, scheduling, inventory and compliance in a dynamic retail setting. The role supports creating an exceptional customer experience, boosting brand presence and driving sales.

You will assist the Store Manager with overall store operations and employee experience. The ideal candidate has 1–3 years of retail management or similar experience in customer service, a high school diploma, strong

Qualifications

• Minimum 1–3 years of retail management or as an assistant manager in a customer service environment.
• High school diploma.
• Strong leadership to manage and mentor staff.
• Knowledge of retail cannabis is an asset.
• Strong computer skills and basic software experience.
• Effective communication (written and verbal) and interpersonal skills including conflict resolution.
• Understand laws and regulations applicable to the industry, safety rules and SOPs.
• Strong floor leadership and coaching to develop staff.

Responsibilities

• Adhere to company standards of conduct and set an example for staff.
• Train employees, develop top talent, provide feedback to meet expectations and goals.
• Stay up-to-date with product knowledge and inventory; ensure accuracy.
• Schedule store and staff.
• Lead, motivate and coach staff to create a customer-centric environment.
• Deliver exceptional customer service and resolve complaints.
• Maintain a clean and safe environment for staff and customers.
• Prepare and submit sales and operational reports to management.
• Perform other duties as assigned.

Skills

Retail leadership

Customer service

Staff coaching

Communication

Scheduling

Computer skills

Conflict resolution

Education

High School Diploma

Job description

GTA Retail Cannabis Store Assistant Manager

Position Summary

The Retail Cannabis Store Assistant Manager will be responsible for management of staff, standard operating procedures, scheduling, inventory, compliance, supplies and all other tasks that arise in a dynamic retail environment. The Retail Cannabis Store Assistant Manager is responsible for creating and maintaining an exceptional customer experience, maximizing brand awareness and driving sales. The Retail Cannabis Store Assistant Manager supports the Store Manager with the overall store experience, employee experience, and operations.

Duties and Responsibilities

Under the supervision of the Retail Cannabis Store Manager, the duties and responsibilities of the Retail Cannabis Store Assistant Manager include, but are not limited to, the following:

• Must adhere to all company standards of conduct to set an example for all employees;
• Work with the Retail Cannabis Store Manager to provide employee training, develop top talent, provide constructive feedback to help employees meet expectations and goals;
• Stay up-to-date with product knowledge and new inventory and ensure employees do
  as well;
• Scheduling of store and staff;
• Lead, motivate, inspire, and coach employees to create a customer-centric environment
  resulting in a memorable and positive customer experience;
• Deliver exceptional customer service by observing, listening, interacting, and following up with customers to ensure satisfaction and issue/complaint resolution;
• Maintain a clean and safe environment for all employees and customers;
• Review and submit sales and operational reports to management; and
• Other duties as assigned.
• Minimum one to three (1-3) years of retail management experience or experience as an assistant manager or similar role in a customer service environment;
• High school diploma;
• Strong leadership skills to manage and mentor staff;
• Knowledge of retail cannabis is considered an asset;
• Strong computer skills and basic software experience;
• Effective communication skills (written and verbal) and interpersonal skills including conflict resolution;
• Understand applicable federal, provincial and municipal laws and regulations as they pertain to the industry, safety regulations and standard operational procedure; and
• Strong floor leadership and coaching skills to develop and motivate staff.

Key Relationships

This position interfaces with internal and external contacts:

• External: Customers, Suppliers, Vendors, Ontario Cannabis Store (OCS) Staff, Alcohol and Gaming Commission of Ontario (AGCO) Staff, City and Municipal Staff, Local Businesses, Community Event Planners

Working Conditions

• Work normal business hours including evenings, weekends and holidays;
• Must be able to lift up to twenty-five (25) lbs.;
• Required to work in a busy, open area which may result in constant interruptions;
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
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• Required to meet a number of deadlines which may cause stress.

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