GTA Field Operations Manager

Alpine Building Maintenance; Canada; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career growth opportunities

Collaborative team culture

Job summary

Alpine Building Maintenance is seeking an Operations Manager to oversee client sites in the Greater Toronto Area. The role is field-based, leading frontline teams, building client relationships, and ensuring service delivery that meets Alpine’s standards.

You will coach staff, manage staffing, schedules and budgets, perform site audits, and use Dayforce, OrangeQC, and Microsoft Office to streamline operations. Flexibility for day/night shifts and travel within the region is required.

Qualifications

• 3+ years of experience leading and developing teams in a multi-site operational environment.
• 2+ years of experience in commercial cleaning, facilities services, hospitality, or a similar service-focused industry.
• A passion for coaching others and creating an engaged, accountable, and high-performing team culture.
• Strong customer service and relationship-building skills with the ability to resolve issues professionally and proactively.
• Excellent organizational, communication, and problem-solving abilities.
• Confidence using technology such as Dayforce, OrangeQC, and Microsoft Office to manage operations efficiently.
• The ability to prioritize multiple responsibilities while maintaining exceptional attention to detail.
• A valid driver's licence, clean driving abstract, and the flexibility to travel throughout your assigned territory.

Responsibilities

• Lead the day-to-day operations of multiple client sites.
• Onboard, train, schedule, and support frontline employees throughout their employment journey.
• Provide ongoing coaching, performance feedback, and recognition to help your teams succeed.
• Build strong working relationships with clients and respond to service requests, concerns, and operational needs in a timely manner.
• Conduct regular quality inspections and site audits to ensure Alpine's standards are consistently met.
• Monitor staffing levels, schedules, labour hours, and budgets to support efficient operations.
• Use systems such as Dayforce, OrangeQC, and other company technology to manage payroll, inspections, reporting, and daily operations.
• Ensure all concerns are addressed quickly and work proactively to prevent issues from escalating.
• Report facility maintenance concerns and follow through to ensure repairs are completed.
• Manage supply inventory and equipment while ensuring sites remain within budget.
• Ensure compliance with company policies, health and safety requirements, incident reporting protocols, and applicable legislation and collective agreements.
• Work closely with People & Culture, Health & Safety, Service, and Maintenance teams to support day-to-day operations.

Skills

Team leadership

Coaching

Customer service

Organizational skills

Communication

Problem solving

Attention to detail

Travel readiness

Tools

Dayforce

OrangeQC

Microsoft Office

Job description

Alpine Building Maintenance is seeking an Operations Manager to oversee client sites in the Greater Toronto Area. The role is field-based, leading frontline teams, building client relationships, and ensuring service delivery that meets Alpine’s standards.

You will coach staff, manage staffing, schedules and budgets, perform site audits, and use Dayforce, OrangeQC, and Microsoft Office to streamline operations. Flexibility for day/night shifts and travel within the region is required.