Field Janitorial Supervisor — Growth & Client Success

Domus Building Cleaning Company Ltd.; Toronto; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Career progression

Benefits program

Vehicle allowance

Job summary

Domus Building Cleaning Company Ltd. in Toronto seeks an experienced operations supervisor to oversee subcontractor management and client relations for a leading janitorial client.

The role emphasizes ensuring compliance with security clearances, GST, licensing, and insurance while driving growth opportunities with Alpine and the account. You will lead a diverse team, coordinate scheduling, and ensure adherence to Alpine standards across sites.

Qualifications

• Management experience in a fast-paced environment dealing with a very diverse workforce.
• Excellent client relationship skills.
• Proficiency in using Microsoft Word, Excel, and other programs to produce reports and trends and results for the account.
• Excellent communications and change management skills.
• Ability to travel on an active schedule as well being available for any immediate issues that may arise.
• Ability to identify positive and negative trends and apply problem-solving skills to resolve issues.
• Janitorial experience in the grocery industry (stripping, waxing, scheduling etc.).
• Professional approach to the client and the diverse workforce in the industry.
• Ability to raise concerns with the client on a professional level as well to foresee potential issues that may arise based on conditions and unforeseen events.
• Confidence to speak up and push back diplomatically and respectfully.
• Ability to grow sales by identifying adjacent or growth opportunities.

Responsibilities

• Subcontractor Management
• Participates in the hiring, training, and supervision of subcontractors and their activities
• Ensures that subcontractors are compliant with requirements such as security clearances, GST, business licensing, WCB, liability insurance, etc
• Ensures that Alpine standards are adhered to through subcontractor work
• Conducts periodic audits or site inspections to ensure that work is completed as required
• Client Relations Management
• Liaises with clients to ensure that performance standards are met and complaints are addressed
• Participates in same-site growth (additional services, additional square footage, additional fees)
• Contributes to new growth initiatives, including bids
• Expense Management
• Oversees or coordinates equipment repairs
• Ensures subcontractor hours are in line with budget

Skills

Management

Client relationships

MS Word/Excel

Communication

Travel availability

Problem solving

Change management

Team leadership

Sales growth

Grocery janitorial experience

Job description

Domus Building Cleaning Company Ltd. in Toronto seeks an experienced operations supervisor to oversee subcontractor management and client relations for a leading janitorial client.

The role emphasizes ensuring compliance with security clearances, GST, licensing, and insurance while driving growth opportunities with Alpine and the account. You will lead a diverse team, coordinate scheduling, and ensure adherence to Alpine standards across sites.