Growth-Driven SaaS Customer Success Manager - Toronto

Socket.dev; Toronto; Hybrid; CAD 94,000 - 118,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Retirement plan

Flexible Time Off

Paid Parental Leave

Monthly stipends

Job summary

Recharge is hiring a Customer Success Manager (Tier 3) to support growth-stage merchants using its subscription platform. This hybrid role aims for strong customer retention through technical advocacy and proactive management of accounts.

You will oversee a portfolio of merchants, ensuring their success by utilizing data and close collaboration with Sales and Product teams. The position offers a competitive compensation range of $94,000 - $118,000 CAD.

Qualifications

• Experience managing a book of business in a SaaS environment.
• Ability to learn product behavior and explain technical concepts.
• Comfort using data to assess customer health.

Responsibilities

• Manage a book of 50-70 growth-stage merchants.
• Conduct business reviews and success planning conversations.
• Prioritize work using customer health signals.

Skills

Retention management

Technical aptitude

SaaS experience

Data analysis

Cross-functional collaboration

Customer advocacy

Tools

Salesforce

Looker

Job description

Recharge is hiring a Customer Success Manager (Tier 3) to support growth-stage merchants using its subscription platform. This hybrid role aims for strong customer retention through technical advocacy and proactive management of accounts.

You will oversee a portfolio of merchants, ensuring their success by utilizing data and close collaboration with Sales and Product teams. The position offers a competitive compensation range of $94,000 - $118,000 CAD.