Growth-Focused Customer Success Manager | Ecommerce

Socket.dev; Calgary; Hybrid; CAD 92,000 - 112,000; Full time

Benefits offered by this job

Equity grant

Fully funded insurance

Comprehensive benefits

Equity ownership

Job summary

Rokt is seeking a Customer Success Manager to own a book of ecommerce partners and drive expansion while protecting revenue. You will manage relationships end to end, prioritize opportunities, and collaborate with Sales, Product, and Design to deliver outcomes.

You will use data to guide decisions, communicate clearly with partners, and thrive in a fast-growing environment that values ownership and accountability. Equity and comprehensive benefits are part of the package.

Qualifications

• 1+ years in client success, account management, or similar role in ecommerce/SaaS.
• Experience with Shopify or post-purchase/conversion space is a plus.

Responsibilities

• Own a book of partner accounts end to end and drive growth.
• Build expansion revenue by landing opportunities and managing relationships.
• Monitor retention and intervene to prevent churn.
• Lead data-backed conversations with partners and cross-functional teams.
• Collaborate with Sales, Product, and Design to unblock partners.

Skills

Ownership

Bias for action

Data-driven

Trust building

Humility

Fast learner

Tools

Shopify

Job description

Rokt is seeking a Customer Success Manager to own a book of ecommerce partners and drive expansion while protecting revenue. You will manage relationships end to end, prioritize opportunities, and collaborate with Sales, Product, and Design to deliver outcomes.

You will use data to guide decisions, communicate clearly with partners, and thrive in a fast-growing environment that values ownership and accountability. Equity and comprehensive benefits are part of the package.