Growth-Driven Service Advisor

Bosch Truck Group; Calgary; On-site; CAD 42,000 - 66,000; Full time

Job summary

Bosch Truck Group Inc. in Calgary, AB is seeking a Service Advisor to manage daily service department activities and build strong customer relationships. You will guide customers from inquiry through invoicing, ensuring smooth operation of the shop and high-quality service.

The role emphasizes customer communication, scheduling, and collaboration with the team to meet maintenance needs and promote additional services. Experience in dealerships is preferred.

Qualifications

• Experience in dealership roles is preferred.
• High school diploma or equivalent.
• Additional education in related fields is a plus.

Responsibilities

• Find and prioritize service opportunities by reviewing vehicle history and diagnostics.
• Increase service sales by outlining maintenance needs and organizing work orders.
• Improve shop efficiency by planning work, coordinating resources, and scheduling.
• Provide excellent customer service by welcoming customers and updating them on changes.
• Build customer relationships by reviewing work and prompting future maintenance.
• Support a positive service department through teamwork and knowledge sharing.

Skills

Customer service

Communication

Problem solving

Time management

Education

High school diploma

Dealership experience preferred

Job description

Bosch Truck Group Inc. in Calgary, AB is seeking a Service Advisor to manage daily service department activities and build strong customer relationships. You will guide customers from inquiry through invoicing, ensuring smooth operation of the shop and high-quality service.

The role emphasizes customer communication, scheduling, and collaboration with the team to meet maintenance needs and promote additional services. Experience in dealerships is preferred.