Growth-Driven Loans & Financial Services Specialist

LendDirect; Windsor; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Program

Emergency Relief Fund

Attain4All

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

LendDirect in Windsor, Ontario is hiring a Financial Service Representative to deliver exceptional service, guide customers through loan decisions, and help families access responsible credit.

Join a growing Attain Finance family and participate in a hands-on training program, with clear paths for advancement and a comprehensive benefits package.

This full-time, on-site role offers competitive hourly pay, benefits from day one, and opportunities to build a rewarding career in consumer finance.

Qualifications

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
• Industry Experience: Customer service, sales, or consumer finance preferred but not required—we’ll train the right candidate!

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Skills

Customer service

Sales mindset

Communication

Problem solving

Adaptability

Team player

Education

High School diploma or equivalent

Job description

LendDirect in Windsor, Ontario is hiring a Financial Service Representative to deliver exceptional service, guide customers through loan decisions, and help families access responsible credit.

Join a growing Attain Finance family and participate in a hands-on training program, with clear paths for advancement and a comprehensive benefits package.

This full-time, on-site role offers competitive hourly pay, benefits from day one, and opportunities to build a rewarding career in consumer finance.