Supervisor, Groups

Air Canada Vacations; Montreal (administrative region); Hybrid; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Travel privileges

Hybrid work model

Health and dental benefits

Training and development

Job summary

Air Canada Vacations in Montreal is seeking a Supervisor, Groups on a 12-month temporary basis to lead the Groups department, supervise staff, ensure productivity and exceptional service.

The role requires a diploma in Tourism/Communications or related field, 3+ years in the industry, and strong English/French communication. A hybrid work model and competitive benefits are offered.

Qualifications

• University or college diploma in Tourism, Communications and/or personnel Management.
• Minimum of three years of experience in the industry.
• Excellent communication and organizational skills.
• Demonstrates good judgment, initiative and flexibility.
• Ability to work under pressure, strong teamwork.
• Knowledge of Group processes is mandatory.
• Ability to resolve problems quickly and efficiently.
• Computer literacy in Word and Excel.
• Fluent in English and French.

Responsibilities

• Supervise staff including training, coaching, performance evaluations, discipline, and hiring.
• Ensure effective and consistent communication throughout the team, encourage feedback.
• Provide guidance and assistance to the team.
• Demonstrate influential, people-oriented leadership & support.
• Build and maintain effective internal and external stakeholder relationships.
• Handle client situations to resolve issues in a timely fashion.
• Ensure a high level of customer service and professionalism through monitoring and coaching.
• Contribute to continuous improvement initiatives.
• Instill best practices, processes and systems to drive continuous improvement.
• Assist training department to ensure staff have proper tools and identify training needs.
• Oversee activities of the department in relation to priorities and problem resolutions.
• Approach problem-solving with a solutions-oriented mindset.
• May perform other tasks as assigned by supervisor.

Skills

Communication

Organizational skills

Team player

Judgment & initiative

Flexibility

Problem solving

Group processes

Word/Excel literacy

Evenings & weekends availability

Bilingual English/French

Education

University or College diploma in Tourism/Communications/Personnel Management

Tools

Air Canada Vacations reservation system

Computer literacy (Word, Excel)

Job description

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

JOB TITLE : Supervisor, Groups

POSITION STATUS : Temporary 12 months

DEPARTMENT : Groups

Leading the Groups department and ensure productivity and customer service standards are met.

What You'll Be Doing

• Responsible for the supervision of staff including training, coaching, performance evaluations, discipline, and hiring.
• Ensure effective and consistent communication throughout the team, encourage feedback.
• Provide guidance and assistance to the team.
• Demonstrate influential, people-oriented leadership & support.
• Build and maintain effective internal and external stakeholder relationships.
• Handle any client situation to accurately resolve issues in a timely fashion
• Ensure a high level of customer service and professionalism is provided and always maintained through on-going monitoring and coaching.
• Contribute to continuous improvement initiatives.
• Instill best practices, processes and systems to drive continuous improvement.
• Assist the training department in ensuring that the staff has the proper tools to perform their duties and identify and recommend areas where training may be required.
• Oversee the activities of the departments in relation to priorities and problem resolutions.
• Approach problem-solving with a solutions oriented, can do mind set.
• May perform other tasks as assigned by immediate supervisor.

What You Bring To The Team

• University or College diploma in Tourism, Communications and/or personnel Management
• Minimum of three (3) years of experience in the industry
• Excellent communication and organizational skills
• Demonstrates good judgment, initiative and flexibility
• Ability to work under pressure, Strong team player
• Knowledge of Group processes is mandatory
• Ability to resolve problems quickly and efficiently
• Computer literacy in (Word, Excel)
• Must be available to work flexible hours including evenings and weekends
• Knowledge of activities performed by other departments, their policies and Procedures, is an asset
• Knowledge of Air Canada Vacation reservation system is an asset
• Fluent in English and French

WHY WORK WITH US?

• Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
• Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
• We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
• We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.