Group Sales & Patron Experience Associate – Theatre

Theatre Alberta; Calgary; On-site; CAD 22,000 - 30,000; Full time

Job summary

Alberta Theatre Projects in Calgary, AB is seeking a Ticket Office Associate – Group Sales to join the Marketing and Communications Department. Reporting to the Ticket Office Manager, the role focuses on developing group sales, delivering excellent patron service, and maintaining CRM data in Tessitura.

The successful candidate will be sales- and service-oriented with strong interpersonal skills and a proactive approach to identifying sales opportunities.

Responsibilities

• Creating a positive patron experience by understanding and meeting patron needs quickly, professionally and accurately
• Developing group sales by identifying, soliciting, converting and stewarding corporate and individual groups
• Identifying sales opportunities by proactively listening to patrons and offering targeted opportunities
• Providing exceptional customer service and strategic solutions through outbound calling.
• Maintaining accurate patron information in CRM system Tessitura
• Providing support to the Ticket Office Manager with various organizational duties.

Job description

Alberta Theatre Projects in Calgary, AB is seeking a Ticket Office Associate – Group Sales to join the Marketing and Communications Department. Reporting to the Ticket Office Manager, the role focuses on developing group sales, delivering excellent patron service, and maintaining CRM data in Tessitura.

The successful candidate will be sales- and service-oriented with strong interpersonal skills and a proactive approach to identifying sales opportunities.