Job (Calgary): Ticket Office Assistant (Part-Time) – Alberta Theatre Projects

Theatre Alberta; Calgary; On-site; CAD 19,000 - 28,000; Part time

Job summary

Alberta Theatre Projects in Calgary is seeking a part-time Ticket Office Assistant to join the Marketing and Communications Department. You will help patrons with ticketing requests, support telemarketing campaigns, and maintain Tessitura records, while collaborating with the Ticket Office Manager and team.

The role emphasizes strong organizational skills, attention to detail, and the ability to work both independently and in a team. Previous sales experience is an asset.

Qualifications

• Experience in sales is a strong asset.
• Experience in ticketing or patron services is preferred.
• Detail-oriented with strong organizational skills.

Responsibilities

• Assist patrons in person and over the phone with ticketing requests.
• Deliver exceptional customer service and foster positive patron relations.
• Lead outbound telemarketing campaigns for subscriptions.
• Maintain accurate information in Tessitura; update as needed.
• Provide support to the Ticket Office Manager with organizational duties.
• Perform other duties as assigned.

Skills

Customer service

Sales

Phone etiquette

Attention to detail

Tools

Tessitura

Job description

Job (Calgary): Ticket Office Assistant (Part-Time) – Alberta Theatre Projects

Alberta Theatre Projects – Ticket Office Assistant (Part-Time)

Alberta Theatre Projects (ATP) is a national leader in the creation, presentation and production of contemporary theatre, and one of the province’s most established arts organizations. We annually produce a season of eight plays, including the internationally recognized Enbridge playRites Festival of New Canadian Plays. Our LEGACY program (Lifelong Education and Growth for Artists, Community and Youth) is central to our mission, built on a decades-long spirit of mentorship.

Alberta Theatre Projects welcomes applications for the position of Ticket Office Assistant, an integral part of the Marketing and Communications Department. Reporting to the Ticket Office Manager, this position is responsible for:

• Assisting patrons in person and over the phone with ticketing requests of all types.
• Maintaining positive relations with the public through the delivery of exceptional customer service.
• Taking a leading role in outbound calling on our telemarketing subscription campaigns.
• Maintaining accurate information in our ticketing and database software, Tessitura.
• Providing support to the Ticket Office Manager with various organizational duties.
• Other duties as assigned.

He/She will demonstrate strong organizational skills necessary to prioritize and manage concurrent initiatives. They will have a strong attention to detail and a high degree of self‑motivation. Previous experience in sales will be a strong asset for this role. Experience on Tessitura is an asset, but training will be provided. They will be able to work both independently and within a team.

While we thank all applicants in advance for their interest, only applicants selected for an interview will be contacted.

Theatre Alberta does not necessarily endorse the organizations and/or individuals submitting Classified listings on our site. It is the responsibility of each patron using the Theatre Alberta Classifieds to research the integrity of the organizations who submit listings to which they are applying/responding and to verify specific information, especially pertaining to the job/audition listings and youth listings.