Job (Calgary): Box Office Assistant- Storybook Theatre

Theatre Alberta; Calgary; On-site; CAD 21,000 - 30,000; Part time

Job summary

Theatre Alberta is seeking a friendly Box Office Assistant for Storybook Theatre in Calgary. You will support ticket sales, process orders, and assist patrons during show dates, under the Box Office Manager.

Part-time role (up to 20 hours/week) with afternoon hours; strong communication and computer skills are essential. Experience with ticketing systems is a plus, and teamwork with staff and volunteers is required.

Qualifications

• Excellent communication and customer service skills.
• Strong computer skills and ability to learn a new ticketing system.
• Ability to problem solve under pressure.
• Strong organizational skills and time management.

Responsibilities

• Process sales of tickets and gift certificates using TheatreManager ticketing software over the phone and in person.
• Answer patron queries and concerns over the phone and via email.
• Maintain a professional demeanor while working with other staff, volunteers and patrons.
• Will have a strong knowledge of all presentations being sold through the box office.
• Performing sales, managing, and organizing tickets at will call, ensuring smooth box office and front-of-house operations on show days.
• Manage a small group of volunteers.
• Various other administrative duties as required.

Skills

Communication

Customer service

Intrapersonal skills

Tools

TheatreManager ticketing software

Job description

Home » Blog » Job (Calgary): Box Office Assistant- Storybook Theatre

The Virgin Trial – Alberta Theatre Projects The Virgin Trial
Alberta Theatre Projects

Directed by: Glynis Leyshon
Written by: Kate Hennig
Actors Pictured: Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design: Scott Reid.
Lighting Design: David Fraser
Costume Design: Heather Moore
Photo: Benjamin Laird

Photo Credits

Directed by: Glynis Leyshon
Written by: Kate Hennig
Actors Pictured: Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design: Scott Reid.
Lighting Design: David Fraser
Costume Design: Heather Moore
Photo: Benjamin Laird

Job (Calgary): Box Office Assistant- Storybook Theatre

Job (Calgary): Box Office Assistant- Storybook Theatre

Description: The Box Office Assistant is responsible to help oversee and perform all aspects of ticket sales and box office operation under the direction of the Box Office Manager.

Terms of Employment: Part-time (up to 20 hours a week) Monday to Friday 1-5pm, some weekends and evenings required during show dates.

Responsibilities:

• Process sales of tickets and gift certificates using TheatreManager ticketing software over the phone and in person.
• Answer patron queries and concerns over the phone and via email.
• Maintain a professional demeanor while working with other staff, volunteers and patrons. Always striving for the highest level of customer service.
• Will have a strong knowledge of all presentations being sold through the box office.
• Performing sales, managing, and organizing tickets at will call, and making sure all box office and front of house operations go smoothly on show days
• Manage a small group of volunteers.
• Various other administrative duties as required.

Qualifications:

• Excellent communication and customer service skills, and outstanding intrapersonal skills.
• Strong computer skills, and ability to learn a new ticketing system (Previous experience working with ticketing systems an asset).
• Ability to problem solve under pressure.
• Strong organizational skills, with respect to time management.
• Has a well-rounded personality with a strong sense for professionalism, and ability to work in a team environment.

We thank all applicants for their interest, but only those short-listed for an interview will be contacted.

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