Group Reservations Specialist — Alpine Luxury & Growth

Fairmont; Banff; On-site; CAD 29,000 - 37,000; Full time

Benefits offered by this job

Subsidized staff accommodation

One complimentary meal per shift

Medical, Vision & Dental

Pension plan

Employee travel program

Staff discounts on room rates

Job summary

Fairmont Banff Springs is seeking a Group Reservations Specialist to ensure flawless execution for conferences, events, and group stays. You will collaborate with Sales and Conference Services to translate client expectations into seamless guest experiences, developing your career within Fairmont’s culture of excellence.

Starting rate: $21.18 per hour. Rates increase after six months and at three years, with potential to reach $26.65.

Qualifications

• 12-month commitment to the role.
• Previous reservations or hotel operations experience is an asset.
• Keen attention to detail and a passion for delivering exceptional guest service.
• Proficiency in Opera PMS; knowledge of Passkey/GroupMax is an asset.
• Strong analytical, organizational, and administrative skills with the ability to manage multiple priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Professional presentation and the ability to perform well under pressure in a fast-paced environment.
• Flexibility to work various shifts and weekends, and the ability to sit for extended periods.

Responsibilities

• Support Group Organizers and Conference Services Managers by coordinating all room-related requests and group reservations.
• Manage group rooming lists, contracts, rates, billing, and inventory across Opera Cloud, CRS, and GroupMax/Passkey.
• Monitor and respond to group inquiries via email, phone, and voicemail in a timely and professional manner.
• Run daily and weekly reports, audit group blocks and pickup, and proactively flag any discrepancies or inventory concerns.
• Collaborate with Sales, Conference Services, Front Office, Accounting, and Reservations teams to ensure group needs are met or exceeded.

Skills

Attention to detail

Guest service

Communication skills

Tools

Opera PMS

Passkey/GroupMax

Job description

Fairmont Banff Springs is seeking a Group Reservations Specialist to ensure flawless execution for conferences, events, and group stays. You will collaborate with Sales and Conference Services to translate client expectations into seamless guest experiences, developing your career within Fairmont’s culture of excellence.

Starting rate: $21.18 per hour. Rates increase after six months and at three years, with potential to reach $26.65.