Group Reservations Specialist

Accor Hotels; Banff; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Pension plan with employer matching

Employee travel program

Mountain Explorer travel program

Staff discounts on F&B and rooms

Job summary

Fairmont Banff Springs is seeking a detail-oriented Group Reservations Specialist to coordinate all group room reservations for conferences and events. You will work with Sales and Conference Services to ensure flawless guest experiences in the stunning Canadian Rockies.

Starting at $21.18/hour, rates increase after six months and again at three years. Strong Opera PMS and Passkey/GroupMax experience is a plus, with opportunities for growth within Accor's global network.

Qualifications

• 12-month commitment to the role.
• Experience in reservations or hotel operations is an asset.
• Proficiency in Opera PMS and Passkey/GroupMax preferred.
• Excellent written and verbal communication; able to multitask in a fast-paced environment.

Responsibilities

• Coordinate all room-related requests and group reservations for events and meetings.
• Manage group rooming lists, contracts, rates, billing and inventory across Opera Cloud, CRS, and GroupMax/Passkey.
• Monitor and respond to group inquiries via email, phone and voicemail promptly and professionally.
• Run daily and weekly reports; audit group blocks and pickup; flag discrepancies or inventory concerns.
• Collaborate with Sales, Conference Services, Front Office, Accounting and Reservations teams to meet group needs.

Skills

Attention to detail

Guest service

Communication

Organizational skills

Multitasking

Flexibility

Customer focus

Tools

Opera PMS

Passkey/GroupMax

MS Office (Word, Excel)

Job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It’s the perfect work/life combination.

Job Description

Are you detail-oriented, personable, and eager to grow your career in hospitality? Do you thrive in a fast-paced environment where every guest interaction creates lasting memories? Join our Room Reservations team at the iconic Castle in the Rockies where world-class service meets the stunning beauty of the Canadian Rockies.

As a Group Reservations Specialist, you will play a vital role in ensuring flawless execution for conferences, events, and group stays. You’ll work closely with our Sales and Conference Services teams to transform client expectations into seamless guest experiences, all while developing your career within Fairmont’s legendary culture of excellence.

Starting Rate: $21.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $26.65

Job Duties Include:

• Support Group Organizers and Conference Services Managers by coordinating all room-related requests and group reservations
• Manage group rooming lists, contracts, rates, billing, and inventory across Opera Cloud, CRS, and GroupMax/Passkey
• Monitor and respond to group inquiries via email, phone, and voicemail in a timely and professional manner
• Run daily and weekly reports, audit group blocks and pickup, and proactively flag any discrepancies or inventory concerns
• Collaborate with Sales, Conference Services, Front Office, Accounting, and Reservations teams to ensure group needs are met or exceeded

What Makes This Role Special?

• You’re the architect of unforgettable experiences. Every group stay, conference, or event at the Castle begins with you and your precision and care ensure seamless, memorable guest journeys.
• You’ll grow with a global leader. As part of Accor, you’ll have access to world-class training, mentorship, and career opportunities across thousands of hotels worldwide.
• You’ll work where luxury meets adventure. Imagine finishing a shift and stepping outside to mountain views, adventure trails, and a community of hospitality professionals who share your passion.

This isn’t just a desk job, it’s an opportunity to be part of something iconic. Every call and email connects you with guests embarking on unforgettable experiences, and every detail you manage contributes to the legacy of one of the world’s most celebrated hotels.

Qualifications

Your Skills & Qualifications:

• 12-month commitment to the role
• Previous reservations or hotel operations experience is an asset
• Keen attention to detail and a passion for delivering exceptional guest service
• Proficiency in Opera Property Management System (PMS); knowledge of Passkey/GroupMax is an asset
• Strong analytical, organizational, and administrative skills with the ability to manage multiple priorities
• Excellent written, verbal, and interpersonal communication skills
• Proficiency in Microsoft Office applications, including Word and Excel
• Professional to presentation and the ability perform well under pressure in a fast-paced environment
• Flexibility to work various shifts and weekends, and the ability to sit for extended periods

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Aff
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]