Group Reservation Coordinator

Pomeroy Lodging; Kananaskis Village; Hybrid; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Personal days

F&B discounts

Growth opportunities

Staff accommodations

Employee cafeteria

Activity discounts

Shuttle service

Health benefits

Vacation accrual

Marriott discounts

Nordic Spa access

Ski and golf discounts

Job summary

Pomeroy Lodging in the Canadian Rockies is seeking a Groups Reservation Coordinator to manage group inquiries, build blocks, and coordinate with Sales, Front Desk, and Accounting for accurate bookings.

This role emphasizes excellent service, documentation, and communication in a high-volume environment, with a hybrid work arrangement between Calgary Corporate Office and Kananaskis Lodge.

Qualifications

• High school diploma or equivalent required, hospitality degree a plus.
• 1–2 years in reservations or hotel bookings in hospitality preferred.
• Knowledge of Opera, Chorum Cloud, Marriott Systems, Marsha, CI/TY is an asset.
• Strong organizational and time management skills; excellent written and verbal communication.

Responsibilities

• Build group blocks in Property Management Systems.
• Respond to group inquiries via email and manage bookings.
• Maintain accurate group records including rooming lists, billing, and notes.
• Coordinate with Sales, Events, Front Desk, and Accounting for smooth group execution.
• Serve as main contact for group reservations and provide timely responses.

Skills

Organizational skills

Time management

Communication skills

Multitasking

Customer service mindset

Education

High school diploma or equivalent

Hospitality/Business degree (plus)

Tools

Opera

Chorum Cloud

Marriott Systems

Marsha

CI/TY

Job description

Groups Reservation Coordinator

Rate of Pay: $22.00 per hour

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role

The Groups Reservation Coordinator is responsible for handling group reservations, ensuring a smooth and efficient booking process for all group inquiries. This role involves managing communications with group clients, coordinating with various departments within the organization. The Groups Reservation Coordinator serves as the primary contact for group reservations, providing exceptional customer service, accurate record-keeping, and effective communication to meet the needs of clients and the business.

Job Duties

• Build group blocks in Property Management Systems.
• Action group reservation inquiries via email.
• Update and manage the group reservations, ensuring all details (rooming lists, billing, comments, special requests are recorded accurately.
• Collaborate with other departments such as Sales & Events, Front Desk, Accounting to ensure the smooth execution of group bookings.
• Serve as the main point of contact for all group bookings, maintaining excellent customer service.
• Provide timely and accurate responses to client queries, requests, changes to the reservation.
• Maintain accurate and up-to-date group reservation records, contracts, and communications.
• Prepare reports for management on group reservation trends, occupancy levels from group bookings.
• This role is hybrid between our Calgary Corporate Office and Pomeroy Kananaskis Mountain Lodge.

Employment Experience And Educational Requirements

• High school diploma or equivalent required. A degree in Hospitality Management, Business Administration, or a related field is a plus.
• Minimum 1-2 years of experience in reservations, hotel bookings, or a related role within the hospitality industry.
• Knowledge of Opera, Chorum Cloud, Marriott Systems, Marsha, CI/TY, is an asset.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Problem-solving abilities and attention to detail.
• Ability to multitask and handle a high-volume workload.
• Customer-focused with a service-oriented attitude.

Physical Demands

• Primarily sedentary type work with the ability to remain seated for extended periods.
• Frequent use of computer, keyboard, mouse and other office equipment requiring hand and finger dexterity to complete tasks.
• Ability to view a computer screen for prolonged periods.
• Occasional lifting of office items such as file boxes typically between 10 – 20lbs.

Amazing Perks

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few.
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

• Season Availability, subject to cut off dates.