Food and Beverage Outlets Manager

Pomeroy Lodging; Kananaskis Village; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Marriott Employee Travel program

Personal days

F&B discounts across outlets

Growth and development opportunities

Onsite staff accommodations

Job summary

The Kananaskis Mountain Lodge, an Autograph by Marriott resort, seeks an experienced Food & Beverage Outlets Manager to lead three service areas with a focus on guest service, staff development, and cost control.

You will train teams, schedule shifts, and ensure consistent application of standards while maintaining a safe, efficient, and welcoming environment for guests and staff across Market Café, Little Detour Retail Outlet and In-Room Dining.

Qualifications

• Minimum 2 years of hotel F&B leadership experience.
• Extensive knowledge in all areas of F&B service.
• Post-secondary education in Hospitality Management is an asset.
• Excellent communication and interpersonal skills; motivation and energy are essential.
• Must be computer literate; Micros 9700 and Opera knowledge preferred.

Responsibilities

• Lead and motivate the outlets team across Market Café, Little Detour Retail Outlet and In-Room Dining.
• Train and develop staff; manage scheduling and shifts.
• Control labour costs while maintaining high guest service standards.
• Ensure consistent adherence to Marriott F&B standards and safety protocols.
• Foster open communication across departments to support operations.

Skills

Hotel F&B leadership

Leadership

Communication

Staff development

Labor cost control

Education

Hospitality Management degree (asset)

Tools

Micros 9700

Opera

Job description

Food and Beverage Outlets Manager

Rate of Pay: Salary

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role

We are seeking a highly organized, collaborative team player to join our Outlets team, supporting the daily operations of three unique service areas: Market Café, Little Detour Retail Outlet, and In-Room Dining. A strong F&B background and knowledge of hotel and restaurant operations is vital to the success of this individual. You must have an innate drive to succeed and can work independently to manage our Outlets team. Our top candidate will have strong organizational skills along with the ability to manage multiple areas, delivering quick decisions while maintaining an efficient and safe workplace. As the Outlets Manager, you will use your leadership skills to ensure the success of our F&B outlets within the hotel. You will be responsible for training new employees, running shifts, scheduling, and ensuring the highest degree of customer service to all guests dining with us. You will be responsible for training and developing the employees on your team. As a leader of the department, you will also be accountable for controlling labour costs.

Job Duties

• Leads by example by motivating employees and directing the organization of the outlet while creating a passion for consistent service.
• Ensures effective leadership, training, development, coaching and performance management of employees, through selecting the right people and placing them in the right roles.
• Ensures the Pomeroy Kananaskis Mountain Lodge Food and Beverage Standards are the core culture in the outlet. Sets a very high standard of guest service and ensures consistency throughout the entire team
• Ensures daily payroll is in line with daily covers, revenues and forecasted productivities.
• Building and maintaining a positive work environment, employee relationships which will lead to consistency in high employee satisfaction.
• Ensures a clean and well-maintained work environment, with continual emphasis on promoting employee health and safety.
• Ensures each of the team members are set up for success, by providing them with on floor leadership and the proper resources to do their job.
• Creates a method to ensure open communication is maintained with all departments within the hotel and that this information is passed along to the employees.
• Creates incentive programs for the staff, monthly food and beverage promotions and continuous improvement ideas for the existing incentive program.
• Involves the Restaurant Management team to ensure accurate employee performance reviews are completed by anniversary dates.

Employment Experience And Educational Requirements

• Minimum, 2 years of Hotel Food and Beverage leadership experience.
• Extensive knowledge in all areas of F&B service.
• A passion for food, wine and exceptional guest service is a necessity.
• Post-secondary education in Hospitality Management is an asset.
• Previous retail experience is considered an asset.
• Excellent communication and interpersonal skills required; must posses a high level of motivation, energy, enthusiasm, decisiveness, creativity and flair.
• Must possess proven leadership, administrative and staff development skills
• Flexibility to work as business volumes dictate.
• Must be computer literate, preference given to individuals with strong knowledge of Micros 9700, and Opera.
• Must possess excellent interpersonal and communication skills, both written and verbal.
• Ability to build and maintain positive working relationships with all co-workers and a variety of external candidates.
• Able to work well under pressure in a fast-paced changing environment.
• Having vision and the ability to lead employees consistently to achieve goals.

Physical Demands

• Requires prolonged standing and walking throughout the outlet, resort grounds, and service areas during peak operating periods.
• Frequent movement between front-of-house, back-of-house, kitchens, storage areas, patios, and administrative spaces.
• Ability to lift, carry, push, or pull items such as chairs, tables, service equipment, linen, beverage cases, and supplies (generally up to 25–40 lbs).
• Exposure to varying environmental conditions, including hot kitchens, cold storage areas, outdoor patios, and seasonal weather conditions.
• Ability to work extended shifts and irregular hours, including early mornings, late evenings, weekends, and holidays, in alignment with resort operational needs.

Amazing Perks

• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations which include laundry facilities and an employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Season Availability, subject to cut off dates.