Retail Sales Associate

Pomeroy Lodging; Kananaskis Village; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Personal days

Staff housing

Employee cafeteria meals

Health and wellness benefits

Discounts on activities

Shuttle to Calgary/Canmore

Marriott discounts

Job summary

Pomeroy Lodging in Kananaskis, AB is hiring a Retail Sales Associate to assist guests with purchases and ensure a superior shopping experience within the Autograph by Marriott resort. You will gain product knowledge, manage transactions, and contribute to guest satisfaction in a dynamic resort setting.

The role requires a friendly, energetic team player who can work evenings, weekends and holidays, with experience in POS and cash handling and a strong focus on service excellence.

Qualifications

• High school education or equivalent work experience.
• POS and cash handling experience required.
• Excellent customer service, communication (verbal and written) and time management skills.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Create positive guest experiences by building customer relationships and fostering loyalty.
• Greet guests, answer product questions, discuss local vendors and brands.
• Provide excellent service during and after the sale.
• Operate POS, process transactions, handle cash and cards accurately.
• Maintain inventory records, restock shelves and inform management when stock is low.
• Offer tailored solutions using product knowledge to meet guest needs.
• Handle guest complaints professionally and resolve issues according to policies.
• Collaborate with team to reach sales goals and maintain a positive environment.
• Keep the store clean and welcoming for guests.

Skills

Customer service

Time management

Communication

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

Retail Sales Associate

Rate of Pay: $18.00 per hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role

We are looking for an excellent team player with 4-star characteristics and experience. As a Retail Sales Associate you will be assisting our guests with their purchase and ensuring a positive guest experience. The Retail Sales Associate, is essential for providing an excellent shopping experience for our guests, have product knowledge and be able to provide assistance in various aspects of the retail store.

Job Duties

• Create positive guest experiences, by building customer relationships and fostering customer loyalty.
• Greeting guests in a friendly manner, have the knowledge to answer questions regarding the products, prices and be able to discuss the local vendor and their brand.
• Provide excellent customer service both during and after the sale.
• Operate point of sale system, process guest transactions, handle cash, credit cards and other forms of payment accurately. Ensure the cash balances at the end of the shift and report any discrepancies to the leaders.
• Maintain accurate inventory records. Monitor stock levels, restock shelves, and inform management when products are running low.
• Product knowledge to offer tailored solutions and address guest needs effectively.
• Handle guest complaints professionally and efficiently. Aim to resolve the issues to the guest’s satisfaction, following all policies and procedures.
• Collaborate with all team members to achieve sales goals and maintain a positive working environment.
• Maintain a clean work environment and will do your part to keep the store clean and inviting to guests.

Employment Experience And Educational Requirements

• High school education or equivalent work experience.
• POS and cash handling experience required.
• Excellent customer service, communication (verbal and written) and time management skills.
• Passionate, confident, enthusiastic, self-motivated, sociable, and energetic.
• Customer-focused attitude with a passion for delivering service excellence.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of all products and services offered by the store and hotel.
• Strong problem-solving abilities, listen to guest’s problems empathetically, analyze the situation and find appropriate solutions to ensure customer satisfaction.
• Be able to work evenings, weekends, and holidays.

Physical Demands

• Required to stand and walk for prolonged periods throughout the shift (up to 8 hours), maintaining an active presence on the sales floor.
• Ability to lift, carry, and move merchandise weighing up to 30 lbs in a safe and controlled manner.
• Frequent bending, reaching, stretching, and light crouching to restock displays, retrieve inventory, and organize merchandise.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, in alignment with business demands and peak operational periods.

Amazing Perks

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few.
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

• Season Availability, subject to cut off dates.