Executive Lounge Attendant - Black Diamond Club

Pomeroy Lodging; Kananaskis Village; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Annual wage review

Performance review

Staff housing subsidy

Dining discounts across outlets

Employee gym and accommodations

Meal per shift

Employee shuttle to Calgary and Canro

Job summary

Kananaskis Mountain Lodge is seeking an Executive Lounge Attendant for the Black Diamond Club to deliver exceptional guest service in the Rooms Division. You will greet guests, take orders, serve food and drinks, present bills, and manage guest needs with attentiveness.

The role requires a friendly, well-groomed professional with strong English communication and a ProServe certification, ready to work varied shifts in a premium mountain resort. Subsidized staff housing is available.

Qualifications

• Friendly and outgoing personality with a passion for guest service.
• Excellent grooming and professional presentation.
• Well organized during both slow and busy periods.
• Demonstrated knowledge of food and beverage operations including dining reservations.
• Top candidates possess excellent communication and organizational skills, fluency in English.
• Must have a valid Alberta ProServe certificate and have experience in a similar role.

Responsibilities

• Provide outstanding guest service by anticipating needs and delivering a welcoming experience.
• Adhere to daily checklist and duties assigned.
• Support in all areas of dining including delivering food and beverage service.
• Maintain a calm, courteous, and attentive demeanor at all times.
• Ensure service stations are properly equipped and set up before operations.
• Maintain knowledge of menu items, ingredients, garnishes, preparation methods across venues.
• Engage in monthly departmental sales promotions.
• Complete side work efficiently during shifts.
• Assist with stewarding and dishwashing to support kitchen operations.
• Adhere to health regulations and customer service guidelines.
• All other duties as assigned.

Skills

Guest service

Grooming

Organization

F&B knowledge

English fluency

ProServe certificate

Education

Alberta ProServe certificate

Job description

Executive Lounge Attendant - Black Diamond Club

Rate of Pay:$18.00 per hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As an Attendant at our Black Diamond Club in the Rooms Division, you will play a key role in providing the highest quality of service to our guests by working alongside and supporting all Black Diamond service team. The primary responsibilities are interacting with guests, taking orders, serving food and drinks to guests, presenting bills in a timely fashion, dealing with guest allergies, keeping a clean workplace, and making sure our guests have elevated and positive experiences. Your role will also include greeting and seating guests, running food and drinks, glassware replenishment and polishing, clearing tables, setting tables, taking payments, and replenishing service stations. You will also be stocking, doing some prep work for cocktails, making cocktails, preparing coffees and any other tasks that are assigned by the Black Diamond Manager.

Job Duties:

• Provide outstanding guest service by anticipating needs, addressing them promptly, and ensuring a welcoming and positive experience.
• Adhere to daily checklist and duties assigned
• Provide support in all areas of the dining experience, including but not limited to delivering food, maintaining tables, and assisting with beverage service.
• Prioritize guest needs, maintaining a calm, courteous, and attentive demeanor at all times.
• Ensure service stations are properly equipped and set up before operations.
• Maintain comprehensive knowledge of menu items, including ingredients, garnishes, preparation methods, and offerings across all food and beverage venues on the property.
• Actively engage in monthly departmental sales promotions.
• Manage time effectively to complete all assigned side work based on shift demands.
• Prioritize guest needs, maintaining a calm, courteous, and attentive demeanor at all times.
• Assists with stewarding and dishwashing tasks to support smooth kitchen operations, as needed.
• Adhere to all relevant health department rules/regulations and all customer service guidelines
• All other duties as assigned.

Employment Experience and Educational Requirements:

• Friendly and outgoing personality with a passion for excellent guest service.
• Excellent grooming and professional presentation.
• Well organized during both slow and busy periods.
• Demonstrated knowledge of food and beverage operations including dining reservations.
• Top candidates possess excellent communication and organizational skills, fluency in English (other languages considered and asset).
• Self-motivated and are able to produce accurate work and provide exceptional guest service.
• Must have a valid Alberta ProServe certificate and have experience in a similar role.

Physical Demands:

• Requires continuous standing and walking throughout the shiftwithin the hotel lounge and adjacent service areas
• Carrying and lifting trays, glassware, and small service equipment, typically up to 25 lbs.
• Frequent bending, reaching, twisting, and stooping to set tables, clear tables, clear dishes and stock lounge area and maintain service stations.
• Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks:

• Annual wage and performance review
• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which includes an employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

*Season Availability, subject to cut off dates.