Group Plan Support Specialist - Customer Care & Outreach

ABC Benefits Corporation; Edmonton; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Alberta Blue Cross is seeking a temporary full-time Group Plan Administrator Support specialist in Alberta. You will handle inbound calls and emails, identify customer needs, and provide clear resolutions while delivering excellent client service.

You will educate customers about the Plan Administrator site, collaborate with colleagues, and ensure accurate updates across systems. A strong communication style and teamwork are essential in this role.

Qualifications

• Proven track record of exceptional customer service skills.
• Superior listening, verbal, and written communication.
• Requires excellent interpersonal skills.
• Demonstrates a positive attitude and a strong team player.
• Ability to multi-task and manage time effectively.
• Understanding of health insurance terminology is an asset.
• Experience with Microsoft Office applications preferred.

Responsibilities

• Acts as the main point of contact in Group Plan Administrator Support.
• Manage inbound telephone and email inquiries.
• Identify customer needs, clarify information, and follow through on requests.
• Research root causes and provide timely resolutions.
• Provide online demonstrations for new groups and plan admins.
• Make outbound calls to obtain missing information or notify changes.
• Collaborate with other administrators when needed.
• Update information in systems per policies and procedures.
• Educate and support about the Alberta Blue Cross Plan Administrator site.
• Support internal and external clients via Teams as needed.
• Build relationships and go the extra mile for customers.
• Conduct monthly audits of group information and access.
• Represent Group Plan Administrator Support on projects.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Time management

Team player

Education

Business diploma or certificate (asset)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Alberta Blue Cross is seeking a temporary full-time Group Plan Administrator Support specialist in Alberta. You will handle inbound calls and emails, identify customer needs, and provide clear resolutions while delivering excellent client service.

You will educate customers about the Plan Administrator site, collaborate with colleagues, and ensure accurate updates across systems. A strong communication style and teamwork are essential in this role.