Contract Administrator – Group Contracts

ABC Benefits Corporation; Edmonton; Hybrid; CAD 52,000 - 76,000; Full time

Job summary

Alberta Blue Cross is seeking a Contract Administrator to support the Group Contracts team. Under the direction of the Team Manager, you will generate new enrollment contracts and amendments for group sales, and maintain accurate online files.

The role emphasizes collaboration with other departments, ensuring accurate group benefits information, and resolving enrolment issues. A focus on customer service, organization and process improvements is essential.

Qualifications

• Preferred related experience with a good general knowledge of insurance industry practices.
• Demonstrated commitment to excellent customer service.
• Flexibility, innovation and independence.
• Exceptional interpersonal skills.
• Demonstrated ability to work in a team.
• Demonstrated planning and organizational skills.
• Demonstrated analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Demonstrated proficiency in Microsoft office products.

Responsibilities

• Prepare new enrollment contracts and booklets for group sales utilizing internal contract development system according to submitted applications.
• Prepare and issue contract amendments and booklets for existing clients based on submitted revision applications.
• Maintain on-line contract and booklet files to ensure accurate and accessible records.
• Communicate with other departments regarding group benefits to ensure all parties are aware of any unique aspects of a group’s benefits.
• Verification of group benefit enrolments and changes processed by fellow coordinators.
• Handle, investigate, and resolve complex or problematic enrolment/benefit issues or inquiries.
• Identify and recommend process improvements to enhance efficiency and service through collaboration with internal staff and other departments.

Skills

Insurance knowledge

Customer service

Flexibility

Interpersonal skills

Teamwork

Planning & organizing

Analytical & problem-solving

Written communication

Verbal communication

Microsoft Office

Tools

Microsoft Office

Job description

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW

Under the direction and supervision of the Team Manager, Group Contracts, the Contract Administrator is responsible for the accurate and timely generation of new group contracts and existing contract amendments.

WHAT YOU WILL DO

• Prepare new enrollment contracts and booklets for group sales utilizing internal contract development system according to submitted applications.
• Prepare and issue contract amendments and booklets for existing clients based on submitted revision applications.
• Maintain on-line contract and booklet files to ensure accurate and accessible records.
• Communicate with other departments regarding group benefits to ensure all parties are aware of any unique aspects of a group’s benefits.
• Verification of group benefit enrolments and changes processed by fellow coordinators.
• Handle, investigate, and resolve complex or problematic enrolment/benefit issues or inquiries.
• Identify and recommend process improvements to enhance efficiency and service through collaboration with internal staff and other departments.

WHAT YOU WILL HAVE

• Preferred related experience with a good general knowledge of insurance industry practices.
• Demonstrated commitment to excellent customer service.
• Strength in the area of flexibility, innovation and independence.
• Exceptional interpersonal skills.
• Demonstrated ability to work in a team.
• Demonstrated planning and organizational skills.
• Demonstrated analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Demonstrated proficiency in Microsoft office products.

This position will remain open until suitable candidates are selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment.

A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.

Alberta Blue Cross® is an Alberta based not-for-profit, dedicated to delivering exceptional customer experience and community leadership. We are committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

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