Group Plan Support Specialist

Alberta Blue Cross; Alberta; On-site; CAD 50,000 - 65,000; Full time

Job summary

Alberta Blue Cross® in Alberta is hiring a temporary full-time Group Plan Administrator Support professional for our Contact Centre. You will be the main contact for group plan clients, handling inbound calls and emails and ensuring accurate information updates.

The ideal candidate will bring outstanding customer service, excellent communication, and strong problem-solving skills, with proficiency in Outlook, Word, and Excel. A business diploma is an asset and insurance knowledge is helpful.

Qualifications

• Business diploma or certificate would be considered an asset.
• Experience in and knowledge of the insurance industry is an asset.
• Understanding of Alberta Blue Cross plans, contracts, systems and processes is an asset.
• Experience with public speaking or an education background is an asset.
• Proven track record of exceptional customer service skills.
• Superior listening, verbal and written communication skills.

Responsibilities

• Acts as the main point of contact in the Group Plan Administrator Support department.
• Manage inbound telephone and email inquiries.
• Identify customer needs, clarify information, and follow through on requests.
• Conduct research and analysis to determine root causes and provide resolutions.
• Provide online demonstrations for new groups and plan administrators.
• Conduct outbound calls to obtain information and inform customers of changes.
• Build sustainable relationships and engage customers by going the extra mile.
• Update information in systems accurately per policies and procedures.
• Provide education and support about the Alberta Blue Cross Plan Administrator website.
• Collaborate with internal and external clients via Microsoft Teams as needed.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Team player

Education

Business diploma or certificate

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Alberta Blue Cross® in Alberta is hiring a temporary full-time Group Plan Administrator Support professional for our Contact Centre. You will be the main contact for group plan clients, handling inbound calls and emails and ensuring accurate information updates.

The ideal candidate will bring outstanding customer service, excellent communication, and strong problem-solving skills, with proficiency in Outlook, Word, and Excel. A business diploma is an asset and insurance knowledge is helpful.