Group Operations Specialist

Goway Travel; Toronto; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in travel is seeking a Group Operations Specialist to ensure seamless execution of group bookings. This role involves managing documentation, coordinating itineraries, and overseeing air and land arrangements. The ideal candidate will thrive in a fast-paced environment, displaying exceptional time management and communication skills. Join a close-knit team that values innovation and inclusivity, and be part of an exciting journey that helps clients realize their travel dreams. With opportunities for growth and a supportive work environment, this position is perfect for those passionate about travel.

Benefits

Paid personal days

Birthdays off

Ongoing training

Comprehensive health benefits

Qualifications

• Exceptional attention to detail and ability to manage multiple tasks.
• Strong interpersonal and written communication skills.

Responsibilities

• Convert quotes to bookings, ensuring details are accurate.
• Collaborate with Group Specialists to manage file deadlines.

Skills

Time Management

Communication

Technology (Microsoft Office, Amadeus)

Teamwork

Adaptability

Group Travel Operations Experience

Tools

Microsoft Office Suite

Amadeus

Job description

Join to apply for the Group Operations Specialist role at Goway Travel

Join to apply for the Group Operations Specialist role at Goway Travel

Job Type: Full Time

Location: Hybrid - North America

Reporting to: Operations Supervisor / Director of Commercial & Operations

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.

From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role

The Group Operations Specialist plays a key role in ensuring the smooth execution of group travel bookings from confirmation through to departure. This position is managing documentation, coordinating itineraries, processing payments, overseeing air and land arrangements, and performing final quality checks. Acting as a central point of communication between internal teams, suppliers, and subagents, the specialist ensures deadlines are met and details are flawlessly executed.

Key Responsibilities

• Quotes & Bookings: Convert quotes to bookings, ensuring all details are accurate and aligned with the confirmation letter.
• Group File Management: Collaborate with Group Specialists to manage file deadlines and ensure timely completion of group travel documentation.
• Verification & Itinerary Management: Verify and update itineraries, communicate changes to internal teams and external partners, and maintain alignment with supplier confirmations.
• Team Collaboration: Work closely with the Group Specialists, liaising on file statuses, requotes, and itinerary changes. Be the go-to person for troubleshooting issues and escalating when necessary.
• Air Travel Coordination: Assist with air quoting, contract management, and special requests. Ensure timely deposits and ticket issuance.
• Ticketing & Documentation QC: Oversee ticketing, ensure passport information is accurate, and perform final quality control checks on all documents before dispatch.
• Supplier & Airline Payments: Request, track, and confirm payments from suppliers/airlines, ensuring deadlines are met.
• Covering for Group Specialist: In the absence of a Group Specialist, manage incoming requests and assist subagents, ensuring all groups are well taken care of.
  
  

Knowledge, Skills, And Abilities

• Time Management: Exceptional attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Communication: Strong interpersonal and written communication skills, with the ability to work with both internal teams and external suppliers.
• Technology: Proficiency in Microsoft Office Suite, and basic working knowledge of Amadeus.
• Teamwork: Ability to work well in a team while independently managing responsibilities.
• Adaptability: Comfortable troubleshooting and problem-solving in dynamic situations, and able to take on new procedures as required as we evolve.
• Group Travel Operations Experience: Familiarity with group bookings, airline contracts, and payment processing preferred.
  
  

The Goway Advantage

At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, we don’t just work with ordinary travel packages, we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you’re well-supported.

You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How To Apply

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today!

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.

• All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Travel Arrangements

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