Group Benefits Transformation Lead (Hybrid)

Recruit Action inc.; Southwestern Ontario; Hybrid; CAD 59,000 - 84,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Recruit Action inc. is seeking a Senior Program Manager (Group Benefits Insurance / Claims) to drive enterprise-level transformation across multiple business and technology streams in Southwestern Ontario.

The role involves hands-on execution, vendor delivery, and operational readiness through go-live and stabilization. The position offers a 9-month contract with potential for permanent employment and a hybrid work arrangement (3 days in the office).

Qualifications

• 9+ years of project and/or program management experience.
• Proven track record delivering complex, multi-workstream implementations involving external vendors.
• Experience operating within vendor-led delivery models, including managing third-party accountability.
• Demonstrated ability to lead cross-functional programs involving operations, technology, and customer and communication functions.
• End-to-end program delivery management across multi-workstream initiatives.

Responsibilities

• Lead and coordinate multiple concurrent workstreams covering discovery and requirements, customer and marketing communications, system configuration and development, claims operations and assistance model implementation, production readiness, and go-live execution.
• Develop and manage an integrated delivery plan with milestones, dependencies, sequencing, and outcomes across all workstreams.
• Act as the primary day-to-day interface with the external vendor, monitoring performance against scope, deliverables, timelines, and milestones.
• Translate contractual commitments and statements of work into clear execution plans and measurable deliverables.
• Identify and elevate vendor risks, delays, and performance gaps while coordinating between vendor teams and internal stakeholders.
• Establish and maintain program governance, including status reporting, milestone tracking, risk/issue management, decision logs, and escalation paths.
• Drive a structured weekly execution cadence and maintain transparency regarding delivery status and mitigation plans.
• Drive cross-functional alignment across operations, technology, business stakeholders, and vendor teams.
• Oversee operational readiness, including claims handling processes, SOPs, documentation, training materials, readiness plans, and go-live planning.
• Ensure alignment between system capabilities and operational processes and validate readiness before launch.
• Prepare executive updates, dashboards, decision materials, and forward-looking insights for senior leadership.
• Support governance forums, go/no-go readiness, production launch, and stabilization.

Skills

Program management

Vendor management

Cross-functional leadership

Stakeholder communication

Executive reporting

Education

Bachelor's degree in Business/Technology/Engineering

Job description

Recruit Action inc. is seeking a Senior Program Manager (Group Benefits Insurance / Claims) to drive enterprise-level transformation across multiple business and technology streams in Southwestern Ontario.

The role involves hands-on execution, vendor delivery, and operational readiness through go-live and stabilization. The position offers a 9-month contract with potential for permanent employment and a hybrid work arrangement (3 days in the office).