Group Benefits Agent

David Aplin Recruiting; Markham; Hybrid; CAD 58,000 - 72,000; Full time

Benefits offered by this job

Hybrid work arrangement

37.5‑hour work week

Opportunities for growth

Flexible scheduling

Job summary

David Aplin Recruiting in Markham is seeking a Group Benefits Agent to join a growing organization specializing in group benefits solutions. You will work directly with plan sponsors and members, providing knowledgeable support and managing day-to-day administration of benefits programs.

This is a hybrid role with a 37.5-hour work week, offering CAD 58,000–72,000 base salary. You’ll respond to inquiries, process enrollments, audits, and billing, while collaborating with a team to improve client

Qualifications

• Minimum 2 years of group insurance experience.
• Advanced computer proficiency including Microsoft Word and Excel.
• Strong mathematical, analytical, and problem-solving skills.
• Excellent attention to detail and strong written, verbal, and interpersonal communication.

Responsibilities

• Act as a primary contact for plan sponsors and group benefits members.
• Respond to inquiries by phone and email.
• Provide support regarding group benefit plans, eligibility, claims, coverage, payments, and plan options.
• Troubleshoot and resolve plan sponsor and member issues, escalating when required.
• Process member enrolments, updates, and changes while maintaining accurate records.
• Gather member information and process monthly billing statements.
• Conduct plan audits and organize information for review; process member payments.
• Support members with online portals and insurer platforms.
• Prepare letters, mail merges, and other member communications.
• Ensure requests are handled accurately within service standards.
• Participate in team meetings, projects, and initiatives.

Skills

Group insurance

Analytical

Attention to detail

Communication

Multitasking

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Our client is a growing organization specializing ingroup benefits solutionsand is looking for aGroup Benefits Agentto join their team in Markham.

This is an excellent opportunity for a Group Benefits professional who enjoys working directly withplan sponsors and members, providing knowledgeable support, resolving issues, and managing the day-to-day administration of group benefits programs.

The successful candidate will serve as aprimary point of contactfor clients and plan members while working in a collaborative environment with opportunities to contribute to broader team initiatives.

What You’ll Do

• Act as a primary contact forplan sponsors and group benefits members
• Respond to member and client inquiries by phone and email
• Provide support regardinggroup benefit plans, eligibility, claims, coverage, payments, and plan options
• Troubleshoot and resolve plan sponsor and member issues, escalating when required
• Process member enrolments, updates, and changes while maintaining accurate records
• Gather member information and process monthly billing statements
• Conduct plan audits and organize information for reviewProcess member payments and related administrative requests
• Support members with online portals and insurer platforms
• Prepare letters, mail merges, and other member communications
• Ensure requests are handled accurately and within established service standards
• Participate in team meetings, projects, and initiatives
• Share insights and contribute to overall team goals
• Perform other related duties as required

What We’re Looking For Must-Haves:

• Minimum2 years of group insurance experience
• Experience withsystem integration
• Strong understanding of group benefits administration and servicing
• Advanced computer proficiency, includingMicrosoft Word and Excel
• Strong mathematical, analytical, and problem-solving skills
• Excellent attention to detail
• Strong written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities and meet deadlines
• Comfortable working independently while contributing to a collaborative team

Nice-to-Haves:

• CEBS certification
• Experience withmulti-employer or Flex benefit plans
• Experience working with insurer platforms and member portals

Compensation & Benefits

• $58,000–$72,000 base salary, depending on experience
• Permanent, full-time position
• 37.5-hour work week
• Hybrid work arrangement – 3 days remote after training
• Flexible scheduling depending on client/group requirements
• Supportive and collaborative team environment
• Opportunity for continued professional growth

Please note:Some client groups operate with extended office hours until7 PM Monday through Wednesday. Depending on the groups assigned, there may be a requirement to work a later shift on a scheduled basis, with advance notice provided.

Why Consider This Opportunity?

• Join a growing organization within thegroup benefits industry
• Work directly with bothplan sponsors and members
• Gain exposure to a variety of group benefits programs and administrative processes
• Enjoy ahybrid work environmentafter training
• Opportunity to develop your expertise in group benefits administration
• Collaborative team culture with opportunities to contribute beyond day-to-day servicing

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.