Group Benefits Specialist: Administration & Impact

WestJet; Calgary; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Travel privileges for you and your fam

Total rewards package

Flexible benefits programs

Job summary

WestJet is seeking a Benefits Administrator to support administration, delivery, and governance of group benefits for a large workforce. You will work with insurers, vendors, and internal teams to ensure accurate plan administration and compliance with contracts and legislation.

The role emphasizes audits, enrolment planning, data integrity, and timely communication of benefit changes. A strong background in HR benefits and cross-functional collaboration is required, with in-depth knowledge of

Qualifications

• Post-secondary education in human resources, business administration, employee benefits, or related discipline; equivalent experience may be considered.
• Experience administering group benefit programs in a large, complex, multi-stakeholder environment.
• Experience working with insurers, third-party administrators, payroll teams, HR systems, and employee-facing benefit administration tools.
• Knowledge of flexible benefit programs, insured and self-insured arrangements, eligibility rules, payroll deductions, taxable benefits, and annual enrolment processes.
• Strong analytical, documentation, communication, and issue-resolution skills.

Responsibilities

• Monitor, analyze and action audit reports; provide guidance to third party administrator on day-to-day administration.
• Process Life, Critical Illness and AD&D claims/conversion requests and top up benefits.
• Respond to employee inquiries and internal stakeholder requests.
• Coordinate annual enrolment and project planning for multiple benefit programs with third party administrator.
• Assess program eligibility through semi-annual hours process.
• Gather claims and payroll data for annual taxable benefits calculations.
• Generate eligibility files for executive medical, EFAP, and insured programs; track participation and payments.
• Act as a key contact for insurers, third-party admins, and vendors.
• Coordinate issue resolution across vendors and internal teams with timely follow-up.
• Support clear, employee-focused benefit communications and materials.

Skills

Analytical skills

Documentation

Communication

Issue resolution

Education

Post-secondary education in HR/related field

Tools

Excel

Word

Outlook

PowerPoint

HRIS

Payroll systems

Job description

WestJet is seeking a Benefits Administrator to support administration, delivery, and governance of group benefits for a large workforce. You will work with insurers, vendors, and internal teams to ensure accurate plan administration and compliance with contracts and legislation.

The role emphasizes audits, enrolment planning, data integrity, and timely communication of benefit changes. A strong background in HR benefits and cross-functional collaboration is required, with in-depth knowledge of