Group Benefits Admin III - Client Services & Implementations

First Canadian Insurance Corporation; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

On-site gym

Educational assistance

Group RRSP with employer match

Health & Wellness spending account

Employee Assistance Program (EAP)

Employee discounts

Job summary

First Canadian Insurance Corporation is seeking a Group Benefits Administrator III to support day-to-day operations, collaborate with the development team, and ensure high-quality service for clients in Edmonton. The role emphasizes accuracy, proactive problem-solving, and strong communication with plan administrators and internal teams.

The ideal candidate brings 5+ years in group benefits administration, fluency in French and English, and solid MS Office proficiency, along with a

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 5+ years in group benefits administration or related field.
• Proficiency with software and technology platforms required.
• Intermediate Microsoft Office (Word/Excel) skills; databases a plus.
• Strong customer service skills with professional client handling.
• Fluent in French and English, with strong verbal and written communication.

Responsibilities

• Assist the Manager, Group Administration with conversion/transition to the new platform.
• Collaborate with internal sales and clients on new implementations and plan setups.
• Use a CRM system to track and respond to inquiries within service standards.
• Investigate, research, and resolve client issues with timely, accurate responses.
• Work with Business Analysts to provide feedback on user experience and feature enhancements.
• Suggest process improvements and support other duties as assigned.

Skills

Customer service

Software proficiency

Microsoft Office

French & English bilingualism

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office (Word/Excel)

Job description

First Canadian Insurance Corporation is seeking a Group Benefits Administrator III to support day-to-day operations, collaborate with the development team, and ensure high-quality service for clients in Edmonton. The role emphasizes accuracy, proactive problem-solving, and strong communication with plan administrators and internal teams.

The ideal candidate brings 5+ years in group benefits administration, fluency in French and English, and solid MS Office proficiency, along with a