Advisor Benefits (12-18 Month Term)

WestJet; Calgary; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Travel privileges for you and your fam

Total rewards package

Flexible benefits programs

Job summary

WestJet is seeking a Benefits Administrator to support administration, delivery, and governance of group benefits for a large workforce. You will work with insurers, vendors, and internal teams to ensure accurate plan administration and compliance with contracts and legislation.

The role emphasizes audits, enrolment planning, data integrity, and timely communication of benefit changes. A strong background in HR benefits and cross-functional collaboration is required, with in-depth knowledge of

Qualifications

• Post-secondary education in human resources, business administration, employee benefits, or related discipline; equivalent experience may be considered.
• Experience administering group benefit programs in a large, complex, multi-stakeholder environment.
• Experience working with insurers, third-party administrators, payroll teams, HR systems, and employee-facing benefit administration tools.
• Knowledge of flexible benefit programs, insured and self-insured arrangements, eligibility rules, payroll deductions, taxable benefits, and annual enrolment processes.
• Strong analytical, documentation, communication, and issue-resolution skills.

Responsibilities

• Monitor, analyze and action audit reports; provide guidance to third party administrator on day-to-day administration.
• Process Life, Critical Illness and AD&D claims/conversion requests and top up benefits.
• Respond to employee inquiries and internal stakeholder requests.
• Coordinate annual enrolment and project planning for multiple benefit programs with third party administrator.
• Assess program eligibility through semi-annual hours process.
• Gather claims and payroll data for annual taxable benefits calculations.
• Generate eligibility files for executive medical, EFAP, and insured programs; track participation and payments.
• Act as a key contact for insurers, third-party admins, and vendors.
• Coordinate issue resolution across vendors and internal teams with timely follow-up.
• Support clear, employee-focused benefit communications and materials.

Skills

Analytical skills

Documentation

Communication

Issue resolution

Education

Post-secondary education in HR/related field

Tools

Excel

Word

Outlook

PowerPoint

HRIS

Payroll systems

Job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of role:

Reporting to the Senior Manager, Group Benefits, this position is responsible for supporting effective administration, delivery, and governance across a large, complex, and unionized workforce. This role works closely with insurers, third-party administrators, vendors, and internal stakeholders to ensure benefit programs are administered accurately, consistently, and in alignment with plan design, collective agreement commitments, contractual requirements, and legislation.

Key Responsibilities:

• Monitor, analyze and action various audit reports/interfaces, provide guidance to third party administrator on day-to-day administration that requires direction or manual intervention.
• Processes Life, Critical Illness and Accidental Death and Dismemberment claims/conversion requests and maternity top up benefits.
• Monitor and respond to employee inquiries and internal stakeholders’ requests (examples: people services, payroll, compensation, people technology).
• Facilitate annual enrolment and project planning for multiple flexible benefit programs, including communication, and administration in partnership with third party administrator.
• Assesses program eligibility (where applicable) through the semi-annual average hours process.
• Gather claims and payroll data to assess and calculate annual taxable benefits for spending accounts and Quebec health and dental plans.
• Generates eligibility files for executive medical, EFAP, provincial medical replacement insurance; tracks participation in programs and reconciles and remits payment for services.
• Act as a key point of contact for insurers, third-party administrators, and other benefit vendors on day-to-day administration, escalations, reporting, implementation, and service delivery matters.
• Coordinate issue resolution across vendors and internal teams, ensuring timely follow-up, documentation, and appropriate escalation of complex or sensitive matters.
• Support clear, accurate, and employee-focused benefit communications, including annual enrolment materials, plan change notices, FAQs, letters, Group Benefit tool content, and internal guidance documents.
• Review employee-facing materials for accuracy, consistency, plain language, and alignment with benefit contracts, plan booklets, and policies.
• Contribute to internal training, cross-coverage, knowledge transfer, and development of standard operating procedures.
• Create process documentation and identify gaps and opportunities, prepare proposals, and make recommendations.
• Ensure data integrity, accuracy of information and reconciliation of data across multiple systems (payroll, people services, benefits administration, and insurance carriers).
• Determine the nature and source of obstacles or barriers and collaborate with appropriate parties for resolution.
• Provide vacation coverage as needed.
• Project work as required and other duties as assigned.

Experience & Qualifications:

• Post-secondary education in human resources, business administration, employee benefits, or related discipline; equivalent experience may be considered.
• Experience administering group benefit programs in a large, complex, multi-stakeholder environment.
• Experience working with insurers, third-party administrators, payroll teams, HR systems, and employee-facing benefit administration tools.
• Knowledge of flexible benefit programs, insured and self-insured arrangements, eligibility rules, payroll deductions, taxable benefits, and annual enrolment processes.
• Strong analytical, documentation, communication, and issue-resolution skills.
• Proficiency with Microsoft Office applications, particularly Excel, Word, Outlook, PowerPoint, and collaboration tools; experience with HRIS, payroll, or benefits administration platforms is an asset.
• Working knowledge: Canada Labour Code, Human Rights, Workers Compensation, and Privacy.
• Ability to work both independently and within a team; exercise discretion and multi-task in a highly dynamic environment.
• Possess an elevated level of maturity and composure in dealing with challenging situations.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet'sAlcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [e-mail].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [e-mail].