Bilingual Group Implementation Analyst

AGA Financial Group inc.; Quebec; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

AGA Benefit Solutions in Canada seeks an administrative professional to support group insurance onboarding and enrollment processes across multiple offices. The role collaborates with advisors, underwriting, and plan implementation teams to ensure accurate document handling.

The position requires at least 2 years of administrative experience, fluency in English and French, and strong organizational skills. Office suite proficiency and customer service focus are essential for success across

Qualifications

• Minimum 2 years of experience in an administrative role, client file management, or customer service.
• Experience in group insurance (an asset).
• Excellent command of English and French, both spoken and written.
• Proficiency with Microsoft Office Suite tools.
• Ability to work independently.
• Strong initiative.
• Excellent organizational skills.
• Ability to respond quickly to requests and a strong sense of responsibility.

Responsibilities

• Support clients throughout the document signing process.
• Answer administrative questions from plan administrators and ensure VIP-level service.
• Prepare documents to be sent to clients (letters, enrollment forms, implementation documents).
• Consolidate received documents, validate compliance, and ensure payment is received.
• Contact employers to obtain missing information (hire dates, dates of birth).
• Perform daily follow-ups on enrollment forms and process corrections.
• Receive and validate beneficiary designations.
• Prepare document packages for upload to portals and training invitations.

Skills

English & French proficiency

Organizational skills

Independent work

Customer service

Administrative experience

Tools

Microsoft Office Suite

Job description

AGA Benefit Solutions in Canada seeks an administrative professional to support group insurance onboarding and enrollment processes across multiple offices. The role collaborates with advisors, underwriting, and plan implementation teams to ensure accurate document handling.

The position requires at least 2 years of administrative experience, fluency in English and French, and strong organizational skills. Office suite proficiency and customer service focus are essential for success across