Group Benefits Administrator III

First Canadian Insurance Corporation; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

On-site gym

Educational assistance

Group RRSP with employer match

Health & Wellness spending account

Employee Assistance Program (EAP)

Employee discounts

Job summary

First Canadian Insurance Corporation is seeking a Group Benefits Administrator III to support day-to-day operations, collaborate with the development team, and ensure high-quality service for clients in Edmonton. The role emphasizes accuracy, proactive problem-solving, and strong communication with plan administrators and internal teams.

The ideal candidate brings 5+ years in group benefits administration, fluency in French and English, and solid MS Office proficiency, along with a

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 5+ years in group benefits administration or related field.
• Proficiency with software and technology platforms required.
• Intermediate Microsoft Office (Word/Excel) skills; databases a plus.
• Strong customer service skills with professional client handling.
• Fluent in French and English, with strong verbal and written communication.

Responsibilities

• Assist the Manager, Group Administration with conversion/transition to the new platform.
• Collaborate with internal sales and clients on new implementations and plan setups.
• Use a CRM system to track and respond to inquiries within service standards.
• Investigate, research, and resolve client issues with timely, accurate responses.
• Work with Business Analysts to provide feedback on user experience and feature enhancements.
• Suggest process improvements and support other duties as assigned.

Skills

Customer service

Software proficiency

Microsoft Office

French & English bilingualism

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office (Word/Excel)

Job description

LeMarchand Mansion
Edmonton, AB T5K 0J8, CAN

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written)

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Group Benefits Administrator III, reporting to the Manager, Group Administration is based in our downtown Edmonton location. This is a key role within our organization and is responsible for supporting the day to day operations of the department to ensure efficient workflow. This position also collaborates closely with the development team and is involved in executing quality assurance processes, supporting new client implementations and maintaining a high standard of service for our clients. The ideal candidate will have strong attention to detail, a technological aptitude, a resourceful nature, and exceptional customer service skills.

• Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
• Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
• Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
• Investigate, research and resolve client issues, ensuring timely and accurate solutions.
• Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
• Provide recommendations for resolving problems and suggest improvements to processes.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
• A minimum of 5+ years in Group Benefits administration, claims or a related field is required.
• Proficiency in using software and technology platforms is required.
• Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
• Strong customer service skills with experience handling client interactions professionally and efficiently is required.
• Fluent in French and English with proven competencies in verbal and written communication is required.
• Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.