Ground Crew Coordinator

Snowqueen; Vancouver; Hybrid; CAD 28,413 - 40,467; Full time

Benefits offered by this job

Above Industry Standard Rates

Paid Travel Time

Job summary

Snowqueen in Vancouver is seeking seasonal Ground Crew Coordinators. This role involves directing snow clearing teams, utilizing proprietary software, and working on-site as needed. Candidates must be available evenings and on-call during winter storms, with a Class 5 driver's license required. The position offers competitive pay at $25/hr, along with above industry standard rates and paid travel time. Ideal candidates are reliable, organized, and enjoy working outdoors in winter conditions.

Qualifications

• Must be available from 5:30PM – 7:30PM daily plus on-call 24/7 during snow storms.
• Requires a winter-ready vehicle to travel to job sites.
• Experience in operations management and dispatch support is beneficial.

Responsibilities

• Direct and manage snow clearing teams using proprietary software.
• Call and prepare ground crews for upcoming storms.
• Document and enter vital information into our software.

Skills

Reliable

Organized

Strong time management

Excellent interpersonal skills

Bilingual (English)

Technologically proficient

Education

Class 5 driver's license

Tools

Google Workspace

Basecamp

Job description

Snow Queen Winter Management, one of Vancouver’s largest winter service providers, is seeking Ground Crew Coordinators to join our team.

This seasonal contractor position provides a great opportunity for individuals looking for a dynamic position during the winter season. We are currently hiring 4 people for this position.

Things to note about this position are:

• Hours will fluctuate weekly from 7 hours min. to roughly 50 hours when there is a weather event.
• You must be available from 5:30PM – 7:30PM daily plus on‑call 24/7 before, after, and during snow storms between Nov 1 and Mar 31.
• On‑call shifts are often overnight and can be over 12 hours.
• Training is October 15th to the 18th during the day.
• A candidate is required to have a winter‑ready vehicle and a Class 5 license in order to get to and from the office during snow storms and to travel to our clients’ sites across the Lower Mainland as needed.

Rate: $25/hr

As a Ground Crew Coordinator, you will be directing and managing our snow clearing teams both from our office using our proprietary software and on‑site as needed. This position reports directly to the Director of Operations.

Responsibilities

• Tactical & strategic planning
• Calling and preparing ground crews for upcoming storms
• Supporting teams on‑site to ensure all operational duties are fulfilled
• Problem solving to ensure success and reduce liability exposure
• Using proprietary software to dispatch teams
• Documenting & entering vital information into our software
• Reviewing completed work and ensuring that standard operating procedure and timelines are followed
• Handling ground crew communications during a snowstorm
• Investigating misconduct and data discrepancies within the software
• Assessing properties and service aerials for hazards, operational instructions, and requesting changes to service scope if necessary
• Completing on‑site assessments/inspections and directing crews on site if needed
• Provide on‑site snow clearing or salting if needed

Ideal Candidate’s Skills & Qualities

• Reliable
• Organized
• Able to work independently
• Process‑oriented
• Strong time management
• Strategic planner
• Proactive
• Enjoys problem‑solving
• Able to multitask and manage multiple timelines
• Comfortable with interacting with a variety of people
• Ability to adapt to changing priorities and work well under pressure
• Excellent interpersonal skills in key areas (verbal and non‑verbal communication, listening, negotiation, problem‑solving, decision‑making, assertiveness, personal management & self awareness)
• Highly proficient in English; bilingual is an asset
• Technologically proficient
• Enjoys technology, innovation and learning proprietary software
• Enjoys the outdoors and driving in winter weather
• Familiarity with the general geography & areas of the Lower Mainland

Ideal Candidate would benefit from having experience in the following areas

• Using Google Workspace & Basecamp
• Operations Management
• Dispatch Support

Schedule

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift

Benefits

• Above Industry Standard Rates.
• Paid Travel Time.