Graduate Program Specialist Recruitment and Admissions

RiseMe; Guelph; On-site; CAD 64,000 - 80,000; Full time

Job summary

The Lang Graduate Program Specialist assists with recruitment, marketing and admissions for Lang graduate and professional programs at the University of Guelph. Reporting to the Senior Manager, the GPS delivers program content, responds to inquiries, guides applicants through admissions pathways and supports scholarship/award processes within a data-driven, customer-focused environment.

This role drives digital recruitment through Salesforce, landing pages and automated communications,

Qualifications

• Two-year community college diploma in a related field.
• Experience in a client service environment with multiple stakeholders.
• Experience in an academic environment is a strong asset for admissions processes.

Responsibilities

• Support recruitment, marketing and admissions activities for Lang graduate and professional programs.
• Promote programs and coordinate recruitment events; respond to inquiries.
• Guide applicants through admissions pathways and advise on scholarships and awards; prepare communications and program content.

Skills

Microsoft Office

Salesforce

Digital platforms

Lead generation

Communication skills

Interpersonal skills

Education

Two-year community college diploma

Tools

Landing pages

Web forms

Chatbots

CRM/database software

Job description

Department:Lang Executive Programs
Position covered by the Collective Agreement with USW Local 4120

General Purpose

Reporting to the Senior Manager the Lang Graduate Program Specialist (GPS) provides support and offers expertise for all aspects of graduate programs within the Lang School of Business and Economics.

Duties and Responsibilities

The Gordon S. Lang School of Business and Economics is seeking a service-oriented, digitally skilled professional to support the recruitment, marketing and admissions activities of Lang graduate and professional programs. The Graduate Program Specialist will promote programs, coordinate recruitment events, respond to inquiries and meet individually with prospective applicants. The position will guide applicants through admissions pathways, support application review, advise on scholarships and awards, prepare applicant communications and program content, and maintain accurate operational data in Salesforce and other University systems for reporting and decision-making.

The role will also identify, evaluate and implement technology solutions that improve recruitment and admissions efficiency, applicant service, client engagement, lead generation and operational effectiveness. Responsibilities include developing a digital engagement strategy; designing and optimizing automated response workflows; managing landing pages, web forms, automated communications, chatbots, CRM tools and databases; and troubleshooting, updates and maintenance.

Requirements

• Two (2) year Community College graduation in a related field and one (1) to two (2) years of previous experience in a client service environment with multiple stakeholders.
• Experience within an academic environment (graduate studies) is a strong asset, namely for knowledge of standard operating procedures within an academic context, and knowledge of policies and procedures as they relate to student recruitment and admissions.
• The ability to make decisions using integrity and sound judgement.
• The ability to demonstrate exceptional: interpersonal skills; communication skills (both oral and written); systems-focused approach; time management and prioritization skills; and a history of demonstrating initiative, and making sound judgements in ad hoc/ambiguous situations.
• Advanced skill in using Microsoft applications (Word, PowerPoint, Excel and Teams) and Salesforce as well as digital platforms, including landing pages, web forms, automated communication tools, chatbot systems, and CRM/database functionality.
• An understanding of academic programs, university policies and procedures, and administrative systems are considered an asset.

Employee Type: Regular
Position Number:10928645

Classification: USW, Local 4120 Salary:Band 4
USW Local 4120 Wage Grid

*Tentative evaluation; subject to final review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:09/23/2026
Closing Date:09/30/2026