Government Service Delivery Lead

Pathlion; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

Pathlion is looking for a Service Owner based in Edmonton, Canada, to ensure effective service delivery and compliance with government policies. In this role, you will own the entire lifecycle of services, collaborating with agile teams and vendors to enhance government services.

Your responsibilities will include defining service priorities, managing vendor relationships, and driving continuous improvement initiatives. You will also perform user research and analyze service data to ensure optimal performance and compliance.

Qualifications

• Experience in managing service delivery in a government setting.
• Proven track record in lead vendor management and compliance oversight.
• Strong analytical skills with a user-centered design approach.

Responsibilities

• Own the full lifecycle of service delivery for government services.
• Define service priorities, balancing compliance and delivery.
• Manage vendor performance and drive continuous improvement initiatives.

Skills

Agile methodologies

Vendor management

User research

Data analysis

Compliance management

Tools

SAP

1GX

Job description

Pathlion is looking for a Service Owner based in Edmonton, Canada, to ensure effective service delivery and compliance with government policies. In this role, you will own the entire lifecycle of services, collaborating with agile teams and vendors to enhance government services.

Your responsibilities will include defining service priorities, managing vendor relationships, and driving continuous improvement initiatives. You will also perform user research and analyze service data to ensure optimal performance and compliance.