Digital Service Designer - Government Transformation

Pathlion; Edmonton; Remote; CAD 70,000 - 90,000; Full time

Job summary

Pathlion is seeking Service Designers to join the Digital Design and Delivery Division for a full-time role in Edmonton, Canada. As part of cross-functional teams, the designer will be responsible for service innovation, conducting user research, prototyping, and evaluating the effectiveness of services provided to citizens. This role demands strong skills in human-centered design and agile methodologies, with the potential to work across multiple projects to deliver impactful outcomes for Albertans.

Qualifications

• Experience in user-centered design methods for service delivery.
• Strong understanding of agile practices in project delivery.
• Ability to facilitate co-design workshops effectively.

Responsibilities

• Conduct field research and usability testing to inform design solutions.
• Work with cross-functional teams to improve digital services.
• Develop service blueprints and journey maps to enhance user experience.

Skills

Human-centered design

Agile methodologies

Prototyping

User research

Job description

Pathlion is seeking Service Designers to join the Digital Design and Delivery Division for a full-time role in Edmonton, Canada. As part of cross-functional teams, the designer will be responsible for service innovation, conducting user research, prototyping, and evaluating the effectiveness of services provided to citizens. This role demands strong skills in human-centered design and agile methodologies, with the potential to work across multiple projects to deliver impactful outcomes for Albertans.