Gold Medal Cafe – Supervisor/Barista

Cypress Mountain; West Vancouver; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

All-mountain access

Free lessons

Team member discounts

Reciprocal mountains access

Team events

Career growth

Job summary

Cypress Mountain is seeking a Gold Medal Café Supervisor to lead the on-floor operations and be the primary Barista during the shoulder season (September–November). You’ll craft espresso drinks, oversee a team of Baristas, ensure high service standards and a warm guest experience.

Responsibilities include scheduling, training, inventory control, opening/closing duties, and maintaining food safety. Must have café leadership experience and be legally eligible to work in Canada.

Qualifications

• 1+ years’ experience in a café or coffee shop.
• 1+ years’ leadership or supervisory experience is an asset.
• High School or equivalent.

Responsibilities

• Greet guests with a warm, friendly and approachable attitude, creating a welcoming atmosphere.
• Prepare and serve espresso-based drinks, hot chocolate, cold beverages, and food items, ensuring quality and consistency.
• Deliver exceptional customer service, ensuring every guest has a positive, enjoyable experience.
• Maintain clear communication with guests and team members to ensure prompt service, order accuracy, and a smooth workflow.
• Ensure consistency in food and beverage preparation, managing stock levels to guarantee availability of the full menu.
• Rotate and restock inventory, keeping track of products that need to be ordered and collaborating with the team to maintain stock levels.
• Operate the POS terminal efficiently, ensuring accurate and fast transactions.
• Follow food safety protocols, including proper cleaning, temperature monitoring, and safe food storage practices.
• Open and close the food service outlet, completing necessary start-of-day and end-of-day tasks.
• Schedule Gold Medal Café Baristas and Cashiers.
• Train, support and lead the team by example within the Gold Medal Café.
• Perform other related duties as assigned.
• Embrace the company’s core values: o K.R.P. – Kindness, Respect and Professionalism in every interaction. o L.E.A.D.S. – Long Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People and Serve First.

Skills

Barista skills

Leadership experience

Customer service

Communication

Team leadership

Multitasking

POS proficiency

Inventory control

Education

High School Diploma or equivalent

1+ years leadership experience

Tools

POS systems

Café equipment knowledge

Inventory management tools

Job description

• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

Brew Your Career at Cypress Mountain. We are looking for an enthusiastic Gold Medal Café Supervisor to join the team and help create a warm, inviting atmosphere for our guests and team members alike. As an on-the-floor leader and primary Barista during the shoulder season (September-mid-November), you’ll be hands‑on, supporting the day‑to‑day operations of the café and leading a team of Baristas. From crafting the perfect espresso and maintaining high service standards to supporting the team and keeping things running smoothly – you’ll play an important role in creating an outstanding coffee and guest experience.

Responsibilities & Qualifications

• ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to the following):
• Greet guests with a warm, friendly and approachable attitude, creating a welcoming
• atmosphere from the moment they arrive.
• Prepare and serve a variety of espresso‑based drinks, hot chocolate, cold beverages, and food
• items, ensuring quality and consistency with every order.
• Deliver exceptional customer service, ensuring every guest has a positive, enjoyable experience.
• Maintain clear communication with both guests and team members to ensure prompt service,
• order accuracy, and a smooth workflow.
• Ensure consistency in food and beverage preparation, managing stock levels to guarantee
• availability of the full menu at all times.
• Rotate and restock inventory, keeping track of products that need to be ordered and collaborating with the team to maintain stock levels.
• Operate the POS terminal efficiently, ensuring accurate and fast transactions.
• Follow food safety protocols, including proper cleaning, temperature monitoring, and safe food
• storage practices.
• Open and close the food service outlet, completing necessary start‑of‑day and end‑of‑day tasks.
• Schedule Gold Medal Café Baristas and Cashiers.
• Train, support and lead the team by example within the Gold Medal Café.
• Perform other related duties as assigned.
• Embrace the company’s core values:
• o K.R.P. – Kindness, Respect and Professionalism in every interaction.
• o L.E.A.D.S. – Long Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People and Serve First.

QUALIFICATIONS/COMPETENCIES

• Strong barista skills and knowledge of espresso, coffee preparation, and café equipment.
• Previous leadership or supervisory experience is an asset.
• Strong customer service skills with a friendly, welcoming approach.
• Approachable, dependable, and a strong team player.
• Ability to lead, coach, and motivate a team while leading by example.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast‑paced, high‑volume environment while maintaining quality and attention to detail.
• Strong organizational and multitasking skills.
• Comfortable with POS systems, inventory, and basic inventory control.
• Commitment to food safety, cleanliness, and high service standards.
• Ability to handle guest concerns professionally and resolve issues promptly.
• Flexible availability, including weekends, holidays, early mornings, and evenings.
• Experience with scheduling, opening/closing procedures, or café operations is an asset.

EDUCATION and EXPERIENCE

• 1+ years’ experience in a café or coffee shop.
• 1+ years’ experience in a leadership or supervisory role as asset.
• High School or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must be able to legally work in Canada.
• Valid driver’s license and insured/reliable car to get to/from the mountain.
• Food Safe Level 1 required.

22/hour + tips

Other Perks/Benefits

• Enjoy UNLIMITED ALL MOUNTAIN ACCESS to skiing, snowboarding, cross‑country, snowshoeing, and snow tubing.
• Sharpen your skills with FREE LESSONS.
• Save with exclusive TEAM MEMBER DISCOUNTS in Rentals, Retail, and in F&B outlets.
• Enjoy skiing/riding PERKS at sister resorts and other reciprocal mountains.
• Connect through FUN TEAM EVENTS and social activities all season long.
• GROW YOUR CAREER with hands‑on learning opportunities.
• Work on the BIGGEST LOCAL MOUNTAIN.
• Ride the BEST SNOW & TERRAIN.
• Be part of a ONE-OF-A-KIND mountaintop community where you’ll create life‑long memories.