GM Department Lead: Merch & Customer Service

Walmar; Surrey; On-site; CAD 24,000 - 35,000; Full time

Job summary

Walmart Canada in Surrey, BC is seeking a General Merchandise and Fashion Associate with leadership responsibilities to support the Assistant Manager and Store Management Team. You will help organize merchandising and department tasks while delivering excellent customer service to shoppers in a fast-paced retail environment.

The role includes directing daily tasks, coordinating schedules, training associates, and maintaining a safe, clean store with well-presented displays.

Qualifications

• Customer service experience preferred.
• Leadership and delegation abilities a plus.
• Merchandising and showroom presentation awareness.

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise and Fashion Assistant Manager and the Store Management Team.
• Assesses the overall presentation of General Merchandise and Fashion Departments and appearance, noting deficiencies for corrective action and executes merchandising display changes where required.
• Delegate, assist and follow up on completion of daily Customer Availability Process tasks
• Support with scheduling as needed
• Assign Associates to support with coverage and availability tasks in all areas of the store
• Participates in the training and development of the General Merchandise and Fashion Associates , and provides feedback as needed
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.

Skills

Customer service

Leadership

Merchandising

Job description

Walmart Canada in Surrey, BC is seeking a General Merchandise and Fashion Associate with leadership responsibilities to support the Assistant Manager and Store Management Team. You will help organize merchandising and department tasks while delivering excellent customer service to shoppers in a fast-paced retail environment.

The role includes directing daily tasks, coordinating schedules, training associates, and maintaining a safe, clean store with well-presented displays.