Global Reservations Specialist - Travel Experiences (Hybrid)

Pursuit Collection; Alberta; Hybrid; CAD 22,000 - 29,000; Full time

Benefits offered by this job

Inclusive global team

Free access to Pursuit attractions

50% off for friends

discounts on hotel stays, dining and/

Mental health resources

Job summary

Pursuit Collection seeks a Global Reservations Agent to help guests plan and book experiences across iconic North American destinations, including Canada and the USA. The role combines sales, service, and hospitality in a fast-paced contact centre.

Offer includes flexibility for 3 days in office and 2 days remote, plus opportunities to grow within the travel group. Strong English communication and system proficiency are essential.

Qualifications

• 1+ years in customer service, hospitality, retail, or contact centre environments.
• Strong verbal and written communication skills in English.
• Comfortable using multiple systems and digital tools.
• Ability to work flexible shifts (including evenings, weekends, and holidays).
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.

Responsibilities

• Plan, book, and modify reservations across hotels, attractions, and transportation.
• Deliver service across phone, email, and chat.
• Identify opportunities to upsell and cross-sell.
• Resolve guest questions and concerns with professionalism and empathy.
• Maintain accurate bookings across multiple systems.
• Stay current on products, promotions, and destinations.
• Collaborate with internal teams to ensure seamless guest experiences.

Skills

Customer service

Communication skills

System proficiency

Flexible shifts

Background check

Tools

Inntopia

Maestro

Ventrata

CRM tools

Telephony platforms

Job description

Pursuit Collection seeks a Global Reservations Agent to help guests plan and book experiences across iconic North American destinations, including Canada and the USA. The role combines sales, service, and hospitality in a fast-paced contact centre.

Offer includes flexibility for 3 days in office and 2 days remote, plus opportunities to grow within the travel group. Strong English communication and system proficiency are essential.