Travel Tech Customer Experience Specialist (Hybrid)

Flex Travels Solutions Inc.; Montreal (administrative region); Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work flexibility

Job summary

Flex Travel Solutions in Montreal, QC seeks a Customer Service Representative to be the first point of contact for travel agency clients, handling inquiries, onboarding new agencies, and day-to-day support with the operations team in a hybrid setup.

Ideal candidates have 1–3 years in customer service, strong English and French communication, and experience with Zendesk; travel tech experience is a plus. The role offers hybrid work and growth opportunities.

Qualifications

• 1–3 years of experience in customer service or client support.
• Strong written and verbal communication in English and French.
• Experience with Zendesk or similar customer support tools is an asset.

Responsibilities

• Manage incoming calls and customer inquiries professionally.
• Assist customers in resolving queries via Zendesk.
• Identify needs to ensure satisfaction and onboarding of new agencies.
• Onboard new travel agencies and follow up on registrations.
• Monitor queue and support operations team to resolve requests.

Skills

Customer service

English & French

Communication

Tools

Zendesk

Job description

Flex Travel Solutions in Montreal, QC seeks a Customer Service Representative to be the first point of contact for travel agency clients, handling inquiries, onboarding new agencies, and day-to-day support with the operations team in a hybrid setup.

Ideal candidates have 1–3 years in customer service, strong English and French communication, and experience with Zendesk; travel tech experience is a plus. The role offers hybrid work and growth opportunities.