Global Partner Reservations Specialist

Pursuit Collection; Calgary; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Inclusive team

Free access to Pursuit attractions

Discounts on stays, dining, and retail

Mental health resources

Job summary

Pursuit Collection in Canada is seeking a detail-oriented Partner Operations Agent to support Travel Trade partners across hospitality, attractions, transportation and F&B.

You will accurately enter and manage reservations, perform quality checks, process payments, and collaborate with onsite teams to ensure seamless service. This fast-paced, seasonal role requires strong communication and data-entry skills.

Qualifications

• Experience with reservations, hospitality, or customer service.
• Familiarity with reservation systems and CRM platforms (Salesforce, Delphi).
• OPERA PMS experience is a plus.

Responsibilities

• Serve as the primary contact for travel trade and MICE partners via phone and email.
• Manage reservations and inventory from inquiry to final touchpoint.
• Perform quality checks on reservations to ensure accuracy and satisfaction.
• Process payments within reservation systems.
• Collaborate with onsite operations and cross-functional teams to meet partner requirements.
• Identify opportunities to improve reservation processes and system accuracy.

Skills

Reservations systems

Customer service

Communication

Attention to detail

High-volume data entry

Tools

Salesforce

Delphi

OPERA PMS

Job description

Pursuit Collection in Canada is seeking a detail-oriented Partner Operations Agent to support Travel Trade partners across hospitality, attractions, transportation and F&B.

You will accurately enter and manage reservations, perform quality checks, process payments, and collaborate with onsite teams to ensure seamless service. This fast-paced, seasonal role requires strong communication and data-entry skills.