Global Office Operations Leader

lululemon; Vancouver; On-site; CAD 145,000 - 190,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking a Senior Manager, Global Office Operations in Vancouver to lead the global Office Services strategy and operating model. You will direct a team of about 20 FTEs across regions and partner with Finance, Security, Legal, and People & Culture to drive enterprise workplace standards.

Responsibilities include global vendor strategy, budget ownership, policy development (RTO, parking), and expansion readiness for new SSCs, ensuring consistent high-quality service and cost

Qualifications

• 12+ years of experience in office services, facilities, or workplace operations.
• Proven success leading multi-site, international operations and scaling standards.
• Ability to set vision, establish global standards, and influence organizational direction.
• Strong strategic and operational leadership with enterprise performance focus.
• Exceptional communication and stakeholder management across distributed teams.
• Advanced proficiency in workplace technology and analytics (ServiceNow, Power BI, MS Office).
• Experience managing complex budgets and resource planning with Finance.

Responsibilities

• Set strategy and standards for global Office Services across Store Support Centres (SSCs).
• Own the global Office Services operating model with scalable processes and standards.
• Oversee Office Services vendor strategy for NA, MX and coordinate with HK.
• Manage Office Services budgets for NA/MX and influence HK expansion planning.
• Lead global people strategy including design, workforce planning, and succession.
• Develop and implement office-related policies (RTO, parking) across regions.
• Ensure readiness for new SSCs and expansion, balancing cost and service quality.
• Collaborate with Workplace Design, Finance, Security, Legal, IDEA, and regional teams.
• Resolve complex multi-location operational and risk issues.

Skills

Office operations

Global leadership

Multi-site management

Stakeholder management

Strategic planning

Data analytics

Budget management

Tools

ServiceNow

Power BI

MS Office

Job description

lululemon is seeking a Senior Manager, Global Office Operations in Vancouver to lead the global Office Services strategy and operating model. You will direct a team of about 20 FTEs across regions and partner with Finance, Security, Legal, and People & Culture to drive enterprise workplace standards.

Responsibilities include global vendor strategy, budget ownership, policy development (RTO, parking), and expansion readiness for new SSCs, ensuring consistent high-quality service and cost