Global IT Service Desk Lead - Canada

People Can Fly, Sp. z o.o.; Montreal (administrative region); Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Private medical care

MultiSport card

Free library

Language courses

Flexible hours

Job summary

People Can Fly is seeking an experienced IT professional to lead the IT Support team across Canada. This hands-on role combines technical expertise with team coordination to ensure smooth IT operations.

You will mentor staff, manage daily support activities, and drive process improvements while coordinating global initiatives and deployments. The role requires strong Azure AD/AD management, PowerShell scripting, and Windows troubleshooting, with experience in a geographically distributed team

Qualifications

• 5+ years in IT, incl. 2+ years in senior/tech lead IT Support
• Proven Azure AD/AD management experience
• PowerShell scripting proficiency
• Strong networking diagnostics knowledge (TCP/IP, VPN, DNS, DHCP)
• Advanced Windows OS troubleshooting skills
• Google Workspace administration experience
• Experience with remote endpoint management tools
• Strong analytical and troubleshooting skills
• Experience in geographically distributed teams
• Customer-centric mindset with proactive improvements
• Ability to coordinate a global team across time zones

Responsibilities

• Mentor and guide IT Support staff across Canada
• Coordinate daily IT Support operations and prioritize tasks
• Implement and improve support processes and SOPs
• Oversee onboarding/offboarding, workstation provisioning, and asset lifecycle
• Create and maintain knowledge base documentation
• Collaborate with teams to manage escalations and changes
• Procure IT equipment and software
• Lead IT rollouts: OS updates, endpoint security, software deployments, automation
• Provide direct end-user support
• Install, configure, and maintain IT hardware and peripherals

Skills

Azure AD / Active Directory

PowerShell scripting

Networking (TCP/IP, VPN, DNS, DHCP)

Windows troubleshooting

Google Workspace administration

Remote Endpoint Management (SCCM/Int 2

Tools

SCCM/Intune/Endpoint Central

Job description

People Can Fly is seeking an experienced IT professional to lead the IT Support team across Canada. This hands-on role combines technical expertise with team coordination to ensure smooth IT operations.

You will mentor staff, manage daily support activities, and drive process improvements while coordinating global initiatives and deployments. The role requires strong Azure AD/AD management, PowerShell scripting, and Windows troubleshooting, with experience in a geographically distributed team